• Research job roles, required capabilities, and market salary trends to develop targeted recruitment strategies.• Create detailed candidate profiles clearly outlining must-have qualifications, skills, and experience.• Employ proactive sourcing techniques like Boolean search strings to identify and engage passive candidates. • Leverage social media platforms, CV databases, job boards for active candidate outreach. • Screen candidates' backgrounds, experience, salary expectations through initial phone interviews. • Coordinate interview logistics, schedules, and selection processes. • Provide relationship management to candidates throughout the recruiting cycle. • Uphold HMRC's employer brand. • Analyse recruiting metrics, identify process improvements, and implement new strategies. • Resolve issues and solve problems by investigating guidance. • Provide effective customer service to candidates and hiring managers. • Utilise Office 365 tools to create and share recruitment documents. • Build relationships with stakeholders across the organisation. • Ensure transparency and assurance through monitoring and reporting on directed areas.

• Deliver comprehensive recruitment campaigns, ensuring meticulous oversight of the entire recruitment process.• Produce customised performance measurement reports for the Senior Leadership Team (SLT).• Efficiently handle a spectrum of administrative tasks.• Cultivate effective communication channels with internal and external stakeholders.• Architect and implement an advanced recruitment dashboard to systematically monitor campaign progress and capture pertinent candidate information.• Develop an intricate Power BI report that provides a comprehensive overview of Management Information (MI) data regarding staff currently in post. • Offer support for resource management tasks.• Design and publish an internal newsletter, delivering essential updates across the business with a focus on timeliness and professionalism.

• Facilitating effective communication and collaboration with both internal and external stakeholders• Overseeing and managing workforce changes, including promotions, staff movements, new hires, and resignations, ensuring seamless communication and proper system access• Developing and publishing bi-weekly organisation charts for CDIO Borders & Trade• Managing staff in post reports, providing precise data for analysis by senior leadership• Serving as list manager for multiple email distribution lists, ensuring accurate and targeted communication• Efficiently handling diary management, scheduling team meetings, conducting minute-taking, and coordinating travel/accommodation arrangements• Offering comprehensive support for recruitment campaigns for HMRC and RCDTS, encompassing administrative tasks, creation of sift and interview packs, and acting as a key point of contact for candidates and vacancy holders.• Initiating and organising online candidate engagement events, actively promoting advertised campaigns• Designing sift tools to enhance recruitment processes and assist panels in determining pass and fail rates.• Collaborating with colleagues through the utilisation of Office 365 and SharePoint platforms.

• Provided end-to-end campaign support, demonstrating proficiency in adhering to Civil Service Recruitment policies.• Campaign advertisement, including the publication of vacancies on diverse job boards such as Civil Service Jobs and LinkedIn.• Successfully sourced candidates through platforms like LinkedIn, actively contributing to the drafting of guidance and communications, and delivering comprehensive overviews through virtual presentations.• Designed, planned, and executed various training sessions to enhance team capabilities.• Developed guidance documents with standardised language for communications and process changes, facilitating widespread use across departments.• Applied Success Profiles principles in sifting and interviewing processes, evaluating candidates based on Behaviour and Strength-based questions, CVs, Personal Statements, and pre-recorded video responses.• Extensive experience in effectively utilising applicant tracking systems.• Maintained regular collaboration with peers, ensuring shared online platforms were consistently updated with campaign-related information.• Possess comprehensive IT and data analysis skills, contributing to the development of recruitment tools such as vacancy trackers, resourcing tools, and score moderation tools.• Line management experience, conducting constructive 1-2-1 discussions and staff development.

• Oversaw the processing of Child Maintenance payments.• Managed sensitive information, ensuring accurate capture and secure storage in strict adherence to GDPR guidelines.• Exhibited proficient communication skills, adeptly adapting approaches to navigate challenging and sensitive situations.

• Delivered succinct and comprehensive responses to a wide range of queries while serving at the Care Quality Commission.• Responded to inquiries from diverse customers, such as health practitioners seeking legislative clarification and patients with mental health issues seeking support.• Maintained compliance with established standards and guidelines in all issued responses.

• Adapting to dynamic roles while collaborating with HMRC, aligning with immediate organisational needs.• Executed tasks with precision, ranging from the processing of P11D benefit forms to the management of Real Time Information payments for businesses.• Applied a flexible and adaptable approach