Sam Ettner Email & Phone Number

-Manage incoming support tickets to ensure that all customer inquiries are resolved promptly and accurately.-Work with clients on the support phone-line to provide information and on-call resolution to various client requests.-Work with various web platforms, including Word Press and our Dealer Inspire Dashboard to troubleshoot and resolve client inquiries.-Coordinate with internal departments to ensure tasks are assigned out and completed on time.

Completed an intensive software engineering bootcamp at Coding Temple. Acquired comprehensive expertise in key technologies, including HTML, CSS, Python, SQL, Flask, JavaScript, TypeScript, React, Node.js, and Express. The hands-on training emphasized full-stack development, project collaboration, and real-world problem-solving, equipping me with the necessary tools to excel in the modern tech landscape.Technologies: Bootstrap, Express, Firebase, Flask, React, JavaScript, TypeScript, HTML, CSS, Python, SQL, Node.js -Replicated an Amazon Login page and CRM webpages using HTML, CSS, and Bootstrap to further my understanding of layout styles such as Flexbox and Grid. -Built a Weather application using React and Javascript by querying into a weather API. -Created a Game simulator and an ROI (return on investment) calculator using OOP in Python, demonstrating a thorough understanding of the main principles of OOP. -Constructed a full CRUD Hero Inventory app using React and Typescript. The user can create a custom Hero and receive a random joke from an API the user is querying upon submission.

Chicago, Illinois, United States

Casualty of company layoffs - September 2022As a Healthcare and Life Science Market Development Representative at DocuSign, I specialize in building relationships within the health sector. Leveraging DocuSign's technology, I work to streamline processes, ensure compliance, and enhance patient and provider experiences.-Effectively “cold prospected” through multiple channels (email, calls, etc.).-Efficiently used Salesforce, Zoominfo, Outreach, and other tools to research accounts, identify key contacts, and reach out to prospective customers.-Ran enablement sessions sharing effective ways when prospecting with talk tracks, rebuttals, and new trends that occurred.-Mentored new hires and onboard to the team, sharing best practices to encourage future success.

Aurora, Illinois, United States

As a Senior Customer Service Representative at MetLife under contract, I supported the Client Services Consultant team during their open enrollment season. My responsibilities included managing client relations and performing meticulous data entry to ensure accuracy and efficiency.-Utilize UIS, GroupFacts, SalesForce, Excel, BizFlow, and Word to implement the requested updates and changes to client profiles.-Weekly team huddles to cross-share internal best practices and client feedback—active participation in identifying continuous improvement.-Recognized for completing assigned projects on or before the deadline

Chicago, Illinois, United States

As a Business Development Manager at Swoon, I leveraged strategic planning and relationship-building to identify and cultivate new business opportunities. Focused on growth and client satisfaction, my role included collaboration with cross-functional teams, negotiation, and driving revenue to contribute to the organization's overall success.-Utilized Bullhorn, Zoominfo, and LinkedIn Sales Navigator when prospecting companies.-Reached activity goal of 80 per day between text, calls, emails, and LinkedIn messages.-Scheduled and conducted meetings with hiring managers to uncover more information about the position and the company.

Itasca, Illinois

As a Sr. Business Development Representative at Canon Solutions America, I played a key role in identifying and nurturing business opportunities. Leveraging Canon's innovative solutions, I worked closely with clients to understand their needs, resulting in tailored offerings that drove growth. My approach blended strategic planning with hands-on engagement, fostering long-term relationships and contributing to the company's success.-Generated $409,838 in revenue for 2019. -Business Development Employee of The Month, October 2019.-Utilized all the software tools provided to gather the correct information about the prospect and keep the leads current - Salesforce, SalesLoft, D&B Hoovers, and Zoominfo.-Achieved 90+ activities per day between calls and emails.

Itasca, Illinois

Arlington Heights, Illinois

As a National Sales Support Representative at Paylocity, I was a vital link between the sales team and clients, providing consistent support and ensuring seamless communication. My responsibilities included managing client inquiries, assisting in preparing sales materials, coordinating with various departments to facilitate sales processes, and contributing to the achievement of national sales goals. My focus on detail, responsiveness, and collaboration played a key role in enhancing client satisfaction and driving success.-Ensured a minimum of 150 dials per day.-Established proficiency with customer relationship management (CRM) database.-Built rapport with decision-makers. -Developed a deep understanding and knowledge of trends in the marketplace.

Mount Prospect, Illinois

Lombard, Illinois

Warrenville, Illinois

Naperville, Illinois

Wheaton, Illinois

Glen Ellyn, Illinois

Computer Software Engineering

Education record

High School Diploma