Lead small, agile teams to organize and structure development tasks and projects. Interact with clients, cross-functional teams, partners, vendors and other stakeholders to plan and manage process improvement projects; conduct on-the-spot problem solving to meet clients' needs quickly and accurately. Manage client accounts and expectations; personally manage daily technical operations for largest client. Maintain database infrastructure and processes; conduct complex data analysis to create reports for clients and colleagues. Train, develop and coach team.Key Achievements:▪ Employed database architecture and middleware to design and maintain novel workflows, task management systems and processes.▪ Championed plans to develop more efficient automation models for core tasks.▪ Rescued client relationship and preserved essential revenues by taking over account and providing high-quality results.▪ Crafted tools and workflows, contributed to development and implementation of key strategies, and supported other consultants, resulting in significant improvement in departmental productivity during tenure.▪ Instrumental in designing and maintaining automation for standard repetitive tasks such as custom uploads, file

Small device technician