Sam Farina Email & Phone Number

Salt Lake City, Ut, Us

Utah, United States

Oversee and lead the Servicing Department and Strategic Planning at Varo Bank (~180 FTE). Collaborate with cross-functional teams to identify and rectify challenges. Direct interdisciplinary teams in delivery of intricate projects, guaranteeing adherence to timelines, budgets, and quality benchmarks. Provide guidance and mentorship, resulting in heightened productivity and professional advancement. Communicate project progress and developments to stakeholders, including executive management… Show more Oversee and lead the Servicing Department and Strategic Planning at Varo Bank (~180 FTE). Collaborate with cross-functional teams to identify and rectify challenges. Direct interdisciplinary teams in delivery of intricate projects, guaranteeing adherence to timelines, budgets, and quality benchmarks. Provide guidance and mentorship, resulting in heightened productivity and professional advancement. Communicate project progress and developments to stakeholders, including executive management. ● Orchestrated successful execution of numerous projects, while managing timelines, budgets, and resource allocation.● Pioneered implementation of chat support channel, facilitating scalability without enlarging support personnel.● Delivered substantial cost savings of over $4M annually to startup by restructuring service strategy.● Crafted and implemented strategic initiatives to enhance business growth and bolster profitability.● Developed efficient strategies for mitigating risks and creating plans to address them effectively.● Ensured compliance with regulatory standards and guidelines. Show less

Oversaw client contracts and addressed nationwide Requests for Proposals. Acted as liaison for communication between clients and laboratory services. Maintained comprehensive documentation and provided regular updates to clients on ongoing cases. Responded to RFPs within tight timelines to expand client base.● Managed contracts for East Coast territory, spanning over 20 agencies.

Managed confidential patient files and personally identifiable information following privacy regulations. Coordinated monthly billing cycles for patients and insurance accounts. Resolved past due collections, including balances from both patients and insurance providers.● Achieved success by recovering over $300K in past-due balances from insurance companies within six months.

Collaborated with managers to develop, analyze, and execute strategies for staffing, training, telemarketing, and scheduling. Created standardized quality assurance forms to define benchmarks for exceptional customer service. Established dedicated quality team and implemented robust process to monitor and report on contact center quality metrics effectively.● Delivered superior and streamlined customer service by supervising team of 10 analysts daily.