Sam Farina Email & Phone Number

Utah, United States

• Oversee and lead the Servicing Department and Strategic Planning at Varo Bank (~180 FTE). Collaborate with cross-functional teams to identify and rectify challenges. Direct interdisciplinary teams in delivery of.
• Orchestrated successful execution of numerous projects, while managing timelines, budgets, and resource allocation.
• Pioneered implementation of chat support channel, facilitating scalability without enlarging support personnel.
• Delivered substantial cost savings of over $4M annually to startup by restructuring service strategy.
• Crafted and implemented strategic initiatives to enhance business growth and bolster profitability.
• Developed efficient strategies for mitigating risks and creating plans to address them effectively.

• Oversaw client contracts and addressed nationwide Requests for Proposals. Acted as liaison for communication between clients and laboratory services. Maintained comprehensive documentation and provided regular updates.
• Managed contracts for East Coast territory, spanning over 20 agencies.

• Managed confidential patient files and personally identifiable information following privacy regulations. Coordinated monthly billing cycles for patients and insurance accounts. Resolved past due collections, including.
• Achieved success by recovering over $300K in past-due balances from insurance companies within six months.

• Collaborated with managers to develop, analyze, and execute strategies for staffing, training, telemarketing, and scheduling. Created standardized quality assurance forms to define benchmarks for exceptional customer.
• Delivered superior and streamlined customer service by supervising team of 10 analysts daily.