• Monitored and processed activities related to client mortgage portfolios • Complete post-advanced transactions and changes to client information • Verified data, processed appropriate adjustments and prepared required letters

• Managed contracts through SAP programs such as Ariba• Administered access to new employees and created new ID's as needed through Ariba• Maintained cleansing of Data extracts from different AP source systems• Assisted data migration project from Ariba into the newly introduced Vista environment

- Manage and supervise case flow and assist other staff in the office- Supervise the preparation of paperwork for work permits, study permits, permanent residence applications, and etc. - Prepare clients for immigration and refugee board hearings by reviewing their claims and addresses possible issues and concerns. - Appear in hearings as counsel for refugee cases.