Sam Feil Email & Phone Number

Texas, United States

Sydney, Nsw, Au

San Francisco, California, Us

-----Acquired by Atlassian-----Empowering businesses to communicate more effectively, wherever they are, by bringing video messaging to work.

San Francisco, Ca, Us

Empowering businesses to automate the offline world with a suite of APIs for applications, including Print & Mail and Address Verification.- Guided customers through Lob's platform, APIs, and integrations to run successful and scalable direct mail programs by providing continual strategy, insights, and best practices.- Exceeded quarterly performance quotas with a 129% average for $1.3mm RBOB, demonstrating strong logo and ARR retention, as well as ability to identify and close upsell opportunities.- Executed comprehensive customer engagement and communication strategies to outline critical success factors, metrics for success, growth opportunities and potential issues, and best practices.- Issue and escalation management with acute internal alignment and cross-functional collaboration to ensure high customer success.

Lehi, Utah, Us

Continued customer success responsibilities, with an emphasis in:- Usage (DAU/MAU, WAU/MAU)- Adoption campaigns (feature-driven product marketing and customer education)- Customer Advocacy

Lehi, Utah, Us

Empowering businesses to manage customer relationships, measure health, maximize retention and growth, and drive a culture of customer success.In addition to standard CSM work, took on product marketing and customer education responsibilities with the following results:- Built customer knowledge base from ground up, authoring most of the best practice articles, how-tos, and training videos- Strategized with VP of Marketing to create lead generation campaigns (ie webinars), marketing messages (ie thought-leadership via blog posts), and greater customer education (ie training webinars)- Established standardized approach to product release announcements, focused on solving for best practices, impact, and adoption- Launched CSM from the Trenches, a community for frontline CSMs where customer success professionals can share their experiences, which enables members of the community to apply more practical advice / practices to their careers

Lehi, Utah, Us

As an intern for ClientSuccess, I learned how to work in a start-up environment, plan and organize client meetings and accounts, prospect potential clients, and help qualify clients into the sales cycle for expansion. I also helped develop a social media plan for the company's Twitter account to generate awareness and advise others on customer success.

Provo, Ut, Us

The role of the marketer is to anticipate the public's needs and position the organization to satisfy those needs. In this way, marketing is the necessary link between an organization and its target audience. Marketing appeals to creative thinkers as well as numbers-minded statisticians. A career in marketing requires a sharp, analytical mind; strong oral and written communication skills, and a keen interest in business and consumer behavior.As a Teaching Assistant, I provided pre-management students with valuable feedback to enhance their understanding of marketing's role in society and the firm, marketing opportunities, the consumer market, and management of the marketing mix.

Provo, Ut, Us

The Harold B. Lee Library has about 98 miles of shelving for the more than 6 million items in its various collections. The library also has a seating capacity of 4,600 people and is the equivalent of 2½ football fields from North to South. With over 10,000 patrons entering the building each day, the Harold B. Lee Library actively participates in learning, teaching, and research by identifying and responding effectively to the information needs of students and faculty. As a Security officer, it was our responsibility to protect 10,000 daily patrons, over 350 employees, and nearly $1 billon in library assets to enhance educational and professional pursuits of all persons by creating a secure and peaceful environment. To accomplish this, I increased employee work efficiency and ethic by developing a new officer training program and resolved both employee and patron disputes, questions, and concerns regarding various library policies and procedures.

Costa Mesa, California, Us

Vans' primary objective is to create a great Van Doren customer experience and to inspire customers to "Tell a Friend about Vans".I had always wanted to work a Sales Associate position, because Retail Operations is where the full depth and breadth of the brand meets the customer. My time here taught me how and enabled me to effectively embrace, portray, and promote company culture to drive sales.

The Visalia Eye Center has enjoyed wide acceptance by patients for convenience, comfort, safety and competent care by our capable and knowledgeable staff. Its Surgery Pavilion consists of two fully equipped surgical suites in which eye surgeries (including state of the art no shot, no-stitch cataract surgery, cornea transplants, pterygium removal, and many other types of ocular surgery) are performed. As a Medical Ancillary, I prepared patients for surgery by taking and recording vitals while maintaining patient-rotation efficiency. Through exceptional interpersonal and communication skills, I contributed to the center's safe, patient-friendly atmosphere.