 Identified and addressed gaps for implementation of customer relationship management (CRM) software Developed, documented, and provided problem and change management process training for CRM software across multiple organizations Provided consulting for CRM software to IT department Managed audit activity for large corporate database Managed operating system software upgrades Managed integration of software and hardware for company mergers Provided budget coordination for projects Managed business continuity plans for multiple organizations

 Identified and addressed gaps for implementation of CRM software Provided consulting for CRM software to IT department Developed, documented, and provided problem and change management process training for CRM software across multiple organizations Developed records management process eliminating confusion and allowing multiple party monitoring of record requests Developed mechanized Corrective Action Request process producing savings of one full time equivalent Completed 24 internal audits of quality management system resulting in improvement to existing processes and leading to ISO 9001-2000 certification ahead of schedule Provided training for internal quality system consultants