Sam Frallicciardi Email & Phone Number

Cockeysville, Md, Us

• Develops and publishes operational procedures for use by support teams and OCCs.• Plans, coordinates, and delivers classroom, virtual, and on-the-job trainings.• Develops training materials, content and programs for all operational areas of the company.• Ensures all existing procedures are current and comply with company requirements; national and international standards and regulations.• Administers training evaluations.• Identifies deficiencies and develops measures for corrective action. • Maintains personnel training records.

• Oversees the daily workload and training of 28 personnel. • Manages the crew duty and rest of 60 pilots to maximize trip sales and minimize crew fatigue.• Ensures the flight schedule is executed efficiently with regards to crew, budget, and internal and regulatory requirements.• Verifies the safety and legality of each flight by confirming all US and international regulations followed.• Quickly and effectively resolves technical and operational issues, minimizing effect to clients and profit loss.

Middle River, Maryland, United States

• Coordinated all necessary flight logistics for 18 Phenom 300 aircraft. • Followed active flights and communicated with both crews and clients to ensure all parties have the most up to date information.• Processed flights logs, expense reports, and verified all crew paperwork is correctly completed per company and FAA standards.• Planed crew duty assignments, accurately records duty and rest times, and produces monthly rest and duty reports.

Baltimore, Maryland, United States

•Created daily plans and managed employees to ensure safe and efficient workflow, minimizing operational cost and maximizing operational effectiveness in a warehouse environment.•Analyzed operational performance through reports that determined employee’s productivity and following of SOP.•Promoted a safe work environment through proactively addressing safety concerns and focused training. •Managed and resolved customer service issues through communication between Business Contacts and customers.

•Oversaw the creation and upkeep of tele-health accounts for over 150 therapists.•Determined products and practices to store and verify client information in accordance with HIPAA regulations.•Reviewed all customer service issues and intervened to provide best service to clients.•Worked with marketing to develop plans and products to bring in new patients, therapists and employers.

• Assessed instructional effectiveness and summarized evaluation reports to determine impact of training on employee skills and effect on mission readiness.• Oversaw the implementation of new curriculum and creation of corresponding courseware. • Delegated training personnel to develop and implement instructional programs to address required and remedial training.• Reestablished a mentorship program to pair junior and senior personnel to help fill individual’s training gaps resulting in junior personnel achieving qualifications 20% faster.

• Oversaw safe and orderly conduct of all crew and passengers, as well as the safe and effective use of all equipment.• Fulfilled and maintained highest qualifications attainable by non-enlisted officers.• Formulated mission specific plans that complied with all federal and international standards and regulations. • Ensured use of Operational Risk Management and Crew Resource Management.• Performed simulated and actual in-flight emergency procedures.

• Coordinated and developed daily flight operations for 13 multimillion dollar aircraft.• Assisted in the planning and management of graded training exercises that determined operational readiness.• Created emergency response plans in conjunction with FEMA, Red Cross, and the US Military that were implemented to provide disaster relief in response to Hurricanes Maria, Harvey, and Irma.• Tracked and compiled routine reports for monthly, quarterly, and fiscal year information.• Managed records of over 100 personnel. • Supervised the workload and career advancement of five operations personnel.

• Ensured records and daily assignments of 80 personnel were completed, signed off, and turned into appropriate agencies. • Lead, designed, developed and implemented initial and recurrent training programs for personnel. • Maximized operational readiness by ensuring command personnel met Training and Readiness Points.