Investigated, assessed and prioritized issues for feasibility, achievability and sustainability, and led teams to draft solutions for selected data accuracy and customer experience projects in this highly dynamic third party logistics provider’s operation.- Investigated both upstream sales activities and impacts on employee and customer experience to identify onboarding as a key area of opportunity - productivity and customer retention- Led teams of subject matter experts in assessment, requirements and design of strategic self-learning enhancements to operational systems, addressing highly dynamic operational data prone to inaccuracy - reduced costs, productivity gains and reliable customer experiences

Uncovered, quantified, proposed and launched rich revenue growth and cost savings opportunities, drawing together cross-functional teams of leaders, experts and front-line employees to develop and deploy new products and processes.- Developed industry first eReturn Lanes product, achieving 80%+ customer adoption, and improved customer experience - wage, overtime and customer service expense savings of $6M - Designed customer experience technology and operational improvements into a new global point of service system - original projected US revenue growth from share increase of $100M- Reduced domestic incomplete customer transactions by 70%, preserving revenue, improving customer experience, and saving customer service expense - projected savings of $2M- Developed a labor and compensation response to proposed Fair Labor Standards Act changes in overtime eligibility rules - reduced original cost estimate of $26M to $0.8MAnalyzed and made recommendations to reduce credit card fees - $12M savings from fees on collected taxes - $2M plan to convert corporate customers to a private credit card- Improved O’Hare Vehicle Service Attendants productivity by developing a new Rents-Per-Hour metric, real-time cross-platform reporting and incentives - wages and overtime savings $500K

Advised both start-up and established technology companies in identifying and prioritizing revenue growth opportunities, the design and development of derivative products for new markets, and establishing a foundation of early sales success.- Strategies development and business planning for product and market diversification- Partnership, alliance, acquisition and merger opportunities identification, evaluation and capture - New revenue initiatives assessment, recommendations and business plans development- Early adopter identification, development and sales

Built a regional channel business for this OEM distributor, cultivating service products and sales partnerships with Symbol, Intermec, Cisco and other mobile and infrastructure providers. Consistent top performer over-achieving $9M+ goals by as much as 138%.

Opened the Greater Chicago area for this telephony-based VAR and professional services consultancy. Developed team selling practices for complex private networks, voice-over-IP and data center hosting projects.

Led the development and penetration of US target markets for this international start-up. Designed and launched two major revisions of the TestRunner automated testing product.

Proposed strategic technology enhancements and partnership programs, identified and designed while helping close major sales and grow partnerships.

Sperco Associates, Inc. - Data Systems Consultant. Launched a new voice and data consulting practice.CompuCom Systems, Inc. - Technical National Account Manager. Pioneered national project services.Alliance Infonet/Valcom - Senior Systems Engineer. Developed advanced network services business.Gateway Computers - Corporate Technical Consultant. Managed sales consultants in nine branches.Computerland Of Downtown Chicago - Systems Engineer. Developed new team selling practices.