Sam Francis Email & Phone Number

Assisting cybersecurity projects under the guidance of senior project managers.

Chattanooga

- Developed systems for tracking case details by ensuring all information is current and accessible for court personnel. - Revamped an Excel spreadsheet to enhance tracking of court orders entered, increasing data accuracy and retrieval efficiency

· Provided technical support for Lenovo ThinkPad laptops, including troubleshooting and resolving hardware and software issues, reflecting hands-on experience with technology and issue resolution.· Verified warranty information and coordinated laptop repairs by diagnosing problems through detailed questioning, emphasizing skills in assessment, communication, and technical support.

· Customized paint color by adding colorants to match customer specifications, showcasing attention to detail and precision.

· Installed Cat6 cables and connectors for phone and computer systems at a new office location, highlighting hands-on technical skills and experience with networking infrastructure.· Punched down cables into routers and labeled wall plates for efficient troubleshooting, demonstrating precision and methodical problem-solving abilities.· Installed cable internet and television services, diagnosing and resolving connectivity issues, reflecting technical troubleshooting skills and a customer-focused approach.

· Entered key Medicare Advantage application data into the Facets system, demonstrating attention to detail and accuracy in handling sensitive information.· Verified applicant eligibility for specific Medicare programs through the Medicare website, showcasing the ability to assess and validate data securely.· Resolved issues based on reports generated from Medicare and Blue Cross Blue Shield, utilizing analytical skills to troubleshoot and address data discrepancies.

· Setup and configured Active Directory (and new users in AD), servers, routers and switches.· Trained new employees on Y Metro computer software, demonstrating the ability to educate and convey technical information effectively.· Troubleshot, diagnosed, and repaired network issues, including problems with Active Directory and main servers, reflecting strong technical problem-solving skills and experience with network infrastructure.· Diagnosed and repaired individual computers, addressing hardware and software issues across various operating systems (Windows XP, 2000, 7) and Office applications (Word, Excel), illustrating versatility and technical proficiency.· Resolved issues with Y Metro software in an AS400 environment and installed wiring for internet access across multiple locations.

Bachelor'S Degree, Criminal Justice

Certification, Quality Assurance

Certification, Computer Programming

Bachelor, Criminal Justice

Certification, Risk & Information Systems Control (Crisc)

Certified, Ccna