Sam Frier Email and Phone Number
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Sam Frier personal email
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Sam Frier is a Quality Manager - Apex Tool Group, LLC at Apex Tool Group, LLC. He possess expertise in continuous improvement, manufacturing, lean manufacturing, six sigma, account management and 11 more skills.
Apex Tool Group, Llc
View- Website:
- apextoolgroup.com
- Employees:
- 1869
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Quality ManagerApex Tool Group, Llc Jul 2024 - PresentLexington, South Carolina, United States
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Service Center Manager - North AmericaApex Tool Group, Llc May 2023 - Jul 2024Lexington, South CarolinaManagement of US-based Service Center. Responsibilities include:• Preparation of Service / Repair Media• Working directly with Engineering and Quality teams for Product Improvement• Workflow of repairs • Growth of Service Business
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Manager Customer Support ServicesApex Tool Group, Llc Jun 2022 - May 2023Lexington, South CarolinaAs Cleco expanded the Cordless Torque tool platform, we created a structure to get feedback directly from customers and to help drive resolution. As CordlessCare Manager my duties included:• Ownership of customers issues and follow problems through to resolution, working with Assembly and Engineering• Develop service procedures, policies and standards • Keep accurate records and document customer service actions and discussions• Improve the customer experience, and communicate back with support• Analyze statistics and compile accurate reporting
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Senior Quality EngineerApex Tool Group, Llc Oct 2020 - Jun 2022Lexington, South CarolinaResponsible for ensuring Finished Goods conform with specification and meeting customer expectations. Identify potential failures and use data to perform Root Cause analysis while working with various team for Short and Long Term Counter measures. Specializing in Electronic Controlled Assembly tools.
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Service Center Manager - AmericasApex Tool Group, Llc Mar 2019 - Oct 2020Lexington, South CarolinaManagement of three Repair Centers in North America. Responsibilities include tracking of KPIs, Budget, Customer Satisfaction, and Process Improvement. Working directly with Engineering and Quality teams for Product Improvement. Customers include the Automotive and Aerospace segments.
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Senior Product Quality SpecialistHusqvarna Group Feb 2015 - Mar 2019North AmericaTraining/Onboarding of new Product Specialist. Creating Cost Impact reports. Managing Product improvement projects. Leading monthly report out to senior management. Special Projects implementation and training. -
Product SpecialistHusqvarna Group Oct 2008 - Feb 2015Orangeburg, ScProduct Specialist responsible for warranty analysis of ride product for SCR reduction. Point of contact for customer quality concerns. Determining and enacting repair plans for non-conforming units. Work with Manufacturing and Engineering departments to improve quality of units.
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Warehouse ManagerJenn Feng New Energy Nov 2007 - Oct 2008Greater Nashville Area, TnOriginally hired as Quality Assurance Manager, to work directly with Engineering in China. Division purchased by Husqvarna Outdoor Products and asked to manage warehouse distribution for imported equipment. Oversaw refurbishment program of returned/defective equipment for retail network. -
Service Center ManagerStanley Black & Decker, Inc. Jul 2006 - Sep 2007Greater Nashville Area, TnManaged company owned repair service center for portable power tools. Responsible for staff of 10 associates. Measured against YOY growth of Sales and Profitability. Handled customer escalations. Exceed Fixed Annual budget by 16.7%, creating an Operating Income of 15%. -
Service Center ManagerStanley Black & Decker, Inc. Apr 2005 - Jul 2006Palm Harbor, FloridaTransferred as store manager to company owned repair service center for portable power tools. Responsible for staff of 3 associates. Grew gross sales by fifty percent in nine months, on pace for 130% growth after one year. Worked with factory engineering on failed product from field. Handled customer escalations
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Service Center Manager (Porter Cable / Delta)Pentair Oct 2004 - Apr 2005Tampa/St. Petersburg, Florida AreaPromoted to Manager of repair service center for portable power tools during acquisition. Managed staff of eight associates. Grew store with forty-year history into largest sales branch in nation. Worked with Engineering group on warranty failures. Trained associates and customers on product usage and repair. Handled customer escalations -
Sales Associate (Porter Cable / Delta)Pentair Dec 1999 - Oct 2004Tampa/St. Petersburg, Florida AreaSales associate and customer service rep for portable power tool company (Porter Cable / Delta).Responsible for Sales to end users and distributor channel of power equipment and accessories.Worked with customers and dealers on warranty issues and claims.
Sam Frier Skills
Sam Frier Education Details
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Technical Management Ii
Frequently Asked Questions about Sam Frier
What company does Sam Frier work for?
Sam Frier works for Apex Tool Group, Llc
What is Sam Frier's role at the current company?
Sam Frier's current role is Quality Manager - Apex Tool Group, LLC.
What is Sam Frier's email address?
Sam Frier's email address is sa****@****ols.com
What is Sam Frier's direct phone number?
Sam Frier's direct phone number is +180353*****
What schools did Sam Frier attend?
Sam Frier attended Southern New Hampshire University.
What skills is Sam Frier known for?
Sam Frier has skills like Continuous Improvement, Manufacturing, Lean Manufacturing, Six Sigma, Account Management, Supply Chain Management, Sales Management, Engineering, Inventory Management, Microsoft Excel, Microsoft Office, Customer Service.
Who are Sam Frier's colleagues?
Sam Frier's colleagues are Andy Thomas, Laronda💅 Thornton, G G, Peter Strippoli, Marco Antonio Romero García, Audrey Root-Muskee, Lucas Tiossi.
Not the Sam Frier you were looking for?
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Samantha Frier
Milwaukee, Wi -
Samantha Frier
Bachelor Of Science In Healthcare Management | Future Master Of Health Administration | Healthcare Management | Quality And Improvement Manager | Administrative Support SpecialistAustin, Texas Metropolitan Area -
Samuel Minter-Frier
Dallas, Tx
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