Product Content Designer - Meta Fintech
- Developed UX content for payments platforms across FB, Messenger, WhatsApp, and Instagram- Digital collectibles: Developed a user-focused content strategy to simplify digital wallet connection. Lead to 250% increase in NFTs minted on IG MoM.- CD + AI: Led the foray into the generative AI space for Meta's 300-person content design team, the world's largest CD community. Developed protocols and training for efficient and ethical use of AI tools by CDs.- Big win: Revamped the content and product strategy for Meta Fintech's flagship Trust & Safety step-up product (SDC) involving P2P payments on Messenger. Dramatically improved SDC's ability to unblock good actors, resulting in an estimated $167M revenue increase in 2022 alone.