Through my experience in my small number of roles, I have developed excellent communication skills through liaising with internal and external financial departments and levels of management which enables me to deliver successful results to all stakeholders. I am experienced in managing escalated complaints has enhanced my conflict resolution and negotiation skills to resolve issues that present themselves not just from a financial perspective but for customer satisfaction. I have strong analytical skills when identifying trends and investigating data to resolve specific performance issues identified in personalised coaching sessions.I strive to achieve successful results for myself, my team and company managing my time to cover all aspects of development, follow up from complex escalations and responsive tasks whilst being adaptable to change. I prioritise my schedule accordingly to ensure I meet deadlines and expectations.