Sam Ga Email & Phone Number

Mandaluyong, National Capital Region, Philippines

Responsible for the successful delivery of all application development projects. Working with business partners to translate requirements to software specifications and providing change management and reporting throughout the full project delivery lifecycle.• Partner with business stakeholders and development teams to prioritize, analyse and translate business requirements into documented technical requirements and projects• Development of business case proposals to support new requirements and solutions.• Apply knowledge of technologies, frameworks, business processes and operational activities to coordinate the development, enhancement, and maintenance of business systems• Create test cases/test scripts to ensure the quality and efficacy of deliverables.• Ensure projects are executed in alignment with company standards and meet success parameters stated in business case• Coordination of project resources and project activities across GSS & global IT teams, key stakeholders, end-users and management.• Provide timely status reporting of all projects to the stakeholders, project sponsor and management ensuring projects are delivered in time and in scope.

Binãn, Calabarzon, Philippines

• Provide daily operational and application support on business tools used by the Financial Services department-Handle technical support cases using SalesForce’s case management feature, ensuring smooth integration of business tools such as SalesForce, FinEng, SimEng, LoanPath, Genability, DocGen-Identify root cause of system issues and troubleshoot on local level. Triage with Digital Support, product and process owners or software vendors for escalated issues. Including participating in bridge calls involving multiple IT functional teams for P1 cases (issues that need to be resolved within 6 hours) which has immediate adverse business effect. -Participate in business tool deployment to do smoke testing and provide signoff.-Drive UAT of projects and identify improvement areas by understanding technical and business requirements such as:-Change Order Management -Lease Contract Migration to DocGen - Template update/DocGen config/UAT -TPS Cash Sales Order -InfoLease Mass Upload Utility-Support customer portfolio servicing as a master user for InfoLease. -Create custom infotrieve command lines-Configure system settings and table updates-User account setup-Maintain compliance to audit controls and adhere to change management and incident reporting.• Act as project manager for all initiatives of entire department. Coordinate with stakeholders and developers to smoothly execute project plan to deployment and stabilization. Sample projects are;-Late and No Sufficient Fund Charges Setup and Deployment-Implementation of charges on delinquent lease accounts-Web portal application launch-User-friendly web portal of InfoLease which is read-only thus can be made accessible to anyone in need of account information• Has knowledge and experience in Underwriting processes: Contract Validation, Contract Amendment, PO/SO Generation, Customer credit application

Quezon City, National Capital Region, Philippines

Oversee a team of engineers with a goal of improving productivity and efficiency by influencing, motivating and guiding direct reports to optimum performance. Liaise with different groups (internal local and offshore) to plan and designate tasks/projects in a shared development environment. Responsible for building and strengthening the team’s competencies and identifying development opportunities for career growth and direction.• Functional Expertise- Handled Technical Documentation and Multimedia Design projects - Experience in Sales Lead Management and Solution Selling - Provided support to Instrument Toolkit software from resolving installation issues up to technical problems- Participated in FAT/UAT testing and monthly development meetings- Working knowledge on Instrumentation and Process Control• Operational Excellence- Established service level agreement (SLA) for the teams various functions- Ensured achievement of set key result areas (KRA)• Staff Management and Development- Identified direct reports’ opportunities for improvement and work with them in achieving set goals- Developed career plans for direct reports

Plan, direct and coordinate activities concerned with design, construction, modification, and maintenance of plant facilities.