To manage the-end-to end flow of all enhancements to existing features / solutions and build of new features / solutions for an allocated client journey across multiple platforms and systems in BCC AR to enable country implementation and adoption.• Accountable for the effective build and delivery within agreed timelines of the selected features and solutions in the client journey.• Understands the IT landscape for the selected journey in order to ensure feasibility of features.• Facilitates the relationship between feature teams and business leadership / owners, bringing the voice and priorities of the customer to the fore.• Analyses and interprets the customer and employee data in terms of the feedback received during the pre- and pilot phase the feature build.• Continuously ensures that the solution built is aligned to the client journey target state.• Remains accountable for the client experience as it pertains to the features.• Continually modernizes platforms in line with what matters to customers.• Analyses and interprets feedback received from customer and staff regarding the solution and ensures necessary actions are taken to address issues (e.g., ensuring requirements are built to address these issues in the next iteration).• Drives the adoption of the solution with the necessary adoption measures that will be tracked.• Accountable to sequence and prioritise build of the solution in order to deliver against the target state journey aligned to strategic, customer and financial outcomes.• Ensures delivery of business and customer value through the feature / solution.• Accountable for ensuring the customer experience and expectations are met once the feature / solution is scaled.• Accountable to continuously track improvements of the feature / solution.• Substantially reduced economic cost delivery of the feature / solution.

Primary Focus is to deliver customer centric solutions , maintain efficiency, reduce cost , improve sustainability and maximize profitability.1. Customer Experience Insights: Get Knowledge, interview interact- Understand problems customers want solved.- Understanding What matters & Why ?- Understand Customer requirements & emotions, Not just existing customers- Gather Data, MIS, Quantitative & Qualitative (Sample Size)- Focus Groups, Personas2.Design for Customer / Customer Centric design- Redesign in order to deliver what matters to customers (Outside-in)- Re-design from a Customer perspective- Capability & Capacity- As-Is, Future sate, GAP / impact- Regulatory, Risk & Compliance, System Conditions3. Prototype / POC / (Fail – fast) - Features, Story Boards, Walk throughs, Rapid prototyping techniques, Role play / mock-ups- Scalability, Business Rules, Controls- Validate with customer4. BuildnWoW, SAFe Agile , Lean Six SigmaFeature teams5. Test & Validate Customer ValidationRoadmap / Landing slotsScalability6. Enable / DeployChange management / TrainingMarketing & CampaignsRoll-out strategy7. Support & ReviewContinuously reviewing and learning for radical innovationProfitability Adapt & LearnMIS & Data, Tracking

Improve Standard Bank (Africa Regions) Personal & Business Banking processes in order to maintain efficiency, reduce cost, improve sustainability, maximize profitability and improve overall customer experience.• Evaluating information for purposes of assessment and recommendationo In depth understanding of what matters most to customers o Analysis of operations or processes through observationo Analysing written informationo Analysing numerical informationo Identifying patterns or trends within datao Interpreting rules, laws, agreements, etc.o Interpreting loosely structured informationo Establishing information for proof, validation or evidenceo Using formalised analysis (e.g. critical path, theory of constraints)• Build a common understanding of the business issues.• Generating solutions to business issues.o Finding new ways to improve the effectiveness and / or efficiency of the organisationo Evaluating the implications of research findingso Evaluating alternative methodso Making a logical evaluation of new ideas and designs i.e. Assessing feasibility or practicality of a proposed solutiono Designing logical flow-charts or diagramso Designing appropriate metrics and feedback mechanismso Designing appropriate implementation and sustaining plans and mechanisms• Successfully deliver business solutions.o Develop required solution deliverables (e.g. business entities, workflow models, processes, measurements and measurement mechanisms, work instructions, etc)o Prepare the organisation (e.g. training, communications, infrastructure etc)o Support the organisationo Manages the allocated work-streams within the project to an acceptable level of risk bybalancing scope, time, cost and qualityo Ensures completion of deliverables and adherence to timelineso Identifies and escalate areas for risk, concern, change and issue managemento Manage expectations and conflict

Sage ERP consulting. Lean Six Sigma ConsultingElectronic Point of Sale consulting - Vodashops Countrywide .Warehouse Management Systems Consulting.Document Management Systems Consulting.Business Process Consulting.SAGE Line 500 ERP (Finance, Distribution, Systems Manager, Report Writer and Forms Designer).SAGE X3 ERP (Distribution).SAGE Business Intelligence .SAGE Paypoint EPOS (Electronic Point Of Sale) system .Sales Logix CRM software DataLinx WHM system Version One document management and workflow systemsBMG Remedy service management software Minitab Statistical and Process management softwareWEB TMA (Asset and Facility management systems)

SAGE ERP implementations. ERP Systems Consulting.Warehouse Management Systems Consulting.Electronic Point Of Sales consultingBusiness Processes.

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