Sam Game Email & Phone Number

Milton Keynes, United Kingdom

• Designing and optimising processes, to facilitate efficient business operations, in line with global standards and best practices• Designing, building, enhancing, testing and delivering bespoke Oracle EBS solutions that meet or exceed business partner requirements• Liaising with senior business partners/internal customers, as well as key system super users/process owners, throughout the entire implementation lifecycle• Managing team workload to ensure all project deadlines are adhered to, whilst ensuring deliverables are completed to the highest standard• Responsible for migrating the Procure to Pay transactional and master data, from legacy systems to the newly built R12 environment• Completing Design, Conversion and Configuration documentation using AIM Methodology

Responsible for leading the Finance Systems Support Team; an Incident Management team responsible for providing first/second line support for the Oracle Finance System, to over 10,000 users in the EMEA region.- Ensured support requests were resolved within a timeframe that met or exceeded the agreed service levels.- Built and maintained a bespoke Knowledge Base solution, allowing for speedier route-cause analysis and effective problem resolution.- Trained the Finance Systems Support Analysts and acted as the first point of escalation for both internal and external customers- Built dynamic dashboards displaying ticket statuses, age, inactivity etc against Key Performance Indicators, to increase visibility of workload and clearly display issues requiring immediate attention.- Reported SLA performance and trend on a monthly basis to business partners- Held regular meetings with business partners to foster effective working relations and identify and drive continuous improvements- Managed system month/year-end close processes

Higher National Diploma, Criminal Justice And Corrections, Merit

High School