Sam Gannon Email & Phone Number

London, Gb

London Area, United Kingdom

- Temporarily assuming leadership of the Customer Experience department during the sabbatical of the current Head of Customer Experience.- Steering customer experience initiatives and maintaining high standards of customer satisfaction.- Providing guidance and support to the team, ensuring alignment with company goals and objectives.- Leading projects aimed at enhancing customer engagement and service quality.- Collaborating with cross-functional teams and senior leadership to drive customer-centric improvements and strategies.

London, England, United Kingdom

- Managing Customer Support team, ensuring high-quality service and efficient issue resolution.- Overseeing broader Customer Experience operations and strategic initiatives.- Collaborating with cross-functional teams to drive customer-centric improvements.- Reporting on customer feedback and performance to senior leadership.- Leading projects to enhance customer journey and satisfaction.

London, United Kingdom

Garrison Technology is a start up company that has developed a unique product for secure remote browsing to enable enterprises to pursue their business goals, without hindrance from Internet threats. Pioneering in the use of emerging hardsec architectural methodologies derived from national security, Garrison have engineered a unique, hardware based, isolation platform that solves one of the most significant cyber security challenges faced by all businesses - the need for enabling internet access whilst mitigating the risks associated with it.

London, United Kingdom

London, United Kingdom

Product Manager for two product families: Email Protection Services (EPS) and Threat Intelligence subscription services.• Responsible for defining the product roadmap and vision for multiple B2B commercial cyber product lines;• Engaging with customers and the wider market to understand emerging market problems;• Managing product releases, including implementation, marketing, commercials and pricing;• Liaising with engineering to set feature priorities;• Acting as the voice of the customer to internal stakeholders; and• Engaging with industry market analysts and attending external events

London, United Kingdom

Product Manager for BAE Systems’ Host Agent product, a monitoring agent used with its Managed Security Service (MSS) offering to detect and remediate cyber security incidents.

London, United Kingdom

London

Working in the ‘Customer response team’ of a large international aerospace company, manufacturing jet engine nacelles and thrust reversers. I worked across multiple departments who required rapid solutions to issues impacting manufacturing lines or customer maintenance.

Master Of Engineering (Meng), Aeronautical Engineering

Co-author of paper published in the IAC 2014 44th STUDENT CONFERENCE (E2) and presented in Toronto, Canada, titled "Two Satellite Designs.

Education record

A Levels: Mathematics [A], Physics [A], French [A]