Sam Gibbons Email & Phone Number

London, England, United Kingdom

I support and manage two teams of operators (VPAs - Virtual Personal Assistants) who handle and resolve a wide variety of inbound calls to our clients.

Datchet, England, United Kingdom

I returned to managing TEHD and The Weekend Team, finding a new way to work through the COVID-19 Pandemic and supporting my successor in moving up to Team Leader.

Datchet, England, United Kingdom

I worked on Switchboard across different teams managing multiple types and volumes of calls simultaneously, utilizing my CSA Training from ComXo to manage and resolve enquiries, ensuring a value outcome on every call.

Datchet, England, United Kingdom

I managed the Transport & Executive Helpdesk. As well as overseeing the team's challenging and broad work escalating and managing reservation and emergency calls, I built best practice and new structural facilities which are now widely and regularly used across the current Switchboard teams. I also took pride in building the team's culture of ownership and.

Datchet, England, United Kingdom

I managed the Weekend Team, supporting and developing their skill sets, whilst building our culture nd structure and keeping them in touch with the wider business.

Datchet, England, United Kingdom

I worked as a switchboard operator on weekends and overtime in hours alongside my university studies. This involved standard switchboard work as well as handling urgent and emergency escalation calls for our clients.