• Oversee all operations of organization including human resources, policies and procedures, building maintenance, payroll, vendors, insurance, and accounts receivable/payable.• Direct all marketing efforts through press releases, website management, newsletters, and social media.• Ensure compliance with all state and federal laws, regulations, filings, and accreditation agencies.• Manage all personnel files and employee relations including recruiting, hiring, orientation, benefits, and performance review processes.• Responsible for all annual filings including annual financial audit, Florida Department of Health licensing, Florida Department of Agriculture and Consumer Services license, etc.• Accountable for development of yearly operations budget and management of financial resources.• Lead fundraising efforts such as annual campaign and special events.

Receive and process Wealth Management Client requests related to banking and brokerage accounts held with Bank of America and Merrill Lynch.Assist in the development of new channels for Wealth Management Clients. Established protocol and procedures for use in training, security, and compliance management.

Proactively plan, organize, secure, and manage resources to achieve specific project goals.Developed and refined project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.Effectively managed day-to-day operational aspects of many projects and processes.Built high quality relationships with customers, vendors, and employees.

OS Processor 2One of the few who started in the BPO Process of off-shoring the adjustment field of the bank.Trained and monitored the staff currently in the BPO Process position.Meet and exceed high level of accuracy while also meeting the requirements of the company of transactions per hour.

Responsible for processing returned merchandise.Handled a variety of customer service issues.Performed all duties of a front end cashier on a periodic basis.

Cash draw preparation for many cashier positions. Supervised a staff of 15 cashiers with rotating schedules. Balanced out the Cash Room on a daily basis and performed all necessary reconcilement reports.Responsible for ordering and maintaining a cash supply. Prepared all bank deposits.