Sam Gioia Email & Phone Number

Burbank , Ca, Us

Dubsado is a self-funded SaaS platform in the CRM space empowering small business owners to deliver exceptional client experiences while doing what they love. Contracts, invoicing, scheduling, automated workflows, project and client relationship management, and a drag-and-drop form builder make up the expansive suite of tools designed for service-based businesses to manage the client lifecycle from onboarding to delivery.• Led a 15-person engineering, product, and design department, driving collaboration, accountability, and operational efficiency while overseeing multiple initiatives aligned with company goals and stakeholder expectations.• Spearheaded a platform technology transition, on track to reduce development time by 50% and improve developer experience, positioning the company for greater efficiency in future product development cycles.• Managed planning, execution, and resourcing across multiple teams, while negotiating contracts for the integration of branded embedded payments, driving a key strategic shift and increasing monthly recurring revenue by 18%.• Facilitated collaboration between the executive team and the product and engineering department, ensuring strategic alignment and transparent communication of technical needs and constraints to executive stakeholders.• Influenced company direction and decisions at the executive level, leveraging deep expertise of our customer base and platform to drive product and engineering initiatives that supported business goals and long-term vision.

Burbank , Ca, Us

• Directed a diverse product portfolio for a small business management CRM SaaS platform, aligning the product roadmap with customer needs, company goals, and strategic objectives.• Managed and mentored a cross-functional team of 2 product managers, 4 designers, and a technical writer, ensuring high-impact feature launches and timely product delivery.• Mitigated risk by collaborating with product managers to define project scope and goals, balancing priorities, and ensuring alignment with customer expectations and technical feasibility.• Negotiated contracts with third-party integration partners, managing relationships and ensuring smooth implementation of key features that drove business value.• Defined and optimized processes for cross-functional collaboration, improving the efficiency of Agile software development cycles and increasing alignment between product, design, and engineering teams.• Led resource management initiatives, restructuring the product and engineering teams to better align resources with the product portfolio and maximize team efficiency.

Burbank , Ca, Us

• Defined scope and prioritized features based on customer feedback and business goals, working directly with the CEO to shape the product vision and strategy across the entire portfolio.• Founded the product management function at the company, establishing processes for managing the full software development lifecycle (SDLC), from ideation to execution and quality control (QC).• Managed a team of three product designers, fostering collaboration with engineering and design to ensure timely, high-quality feature launches.• Developed and maintained product roadmaps, aligning feature releases with strategic objectives and stakeholder expectations.

Burbank , Ca, Us

• Delivered 1-on-1 customer training and led live webinars on advanced techniques, boosting platform adoption, customer satisfaction, and retention.• Created, organized, and maintained help center resources, including writing articles and editing videos and graphics, to support user education and engagement.• Streamlined internal documentation processes, increasing efficiency and improving overall support quality.

Designed, implemented, and maintained custom websites with e-commerce and membership solutions for a variety of international clients. Created interactive PDFs, slide decks, videos, and graphics for online course content.

Culver City, Ca, Us

Supported 10-person team of editors and producers on the first season of Preacher for AMC Network. Assisted the co-producer by answering phones, tracking expenses, and transporting time-sensitive and highly confidential production materials. Organized daily meals, managed office facilities, and maintained supplies in a fast-paced environment.

Ann Arbor, Mi, Us

Assisted students during film equipment checkouts and maintained organization of camera, lighting, grip, and audio gear. Instructed students and answered questions on the proper use of equipment, including loading 16mm film cameras. Provided advice and support for digital media management and film editing. Identified opportunities to improve the checkout process and created an Excel database to enable faster and more accurate checkouts.

Los Angeles, California, Us

Managed appearance consent forms, petty cash, crew meals, and additional tasks on set for the pilots American Muscle for the Discovery Channel and Big Ten Celebrity Homecoming for the Big Ten Network.