Sam Goetz Email & Phone Number

Atlanta, Georgia, United States

Manage and maintain meaningful relationships with 3.8K+ Season Ticket Member accountsProvide above and beyond customer service to solve problems, anticipate needs, and efficiently communicateLead and organize weekly meetings for seasonal associates to workshop activations and grow as a teamProcess $100K+ in Personal Seat License and ticket payments by creating and enforcing payment plansConsistently rank Top 2 in weekly queue talk time and volume of overall callsDevelop and carry-out several projects including the Publix Homegate, Super Tailgaters, and Autograph InventoryProficient in Ticketmaster Archtics and Microsoft Dynamics to thoroughly handle adverse situationsVolunteered to lead a year-over-year data tracking project for departmental efficiency analysis

Chapel Hill, North Carolina, United States

Built impactful relationships with potential student athletes and the team using the highest levels of service and care Watched film, wrote reports, graded PSAs, and pitched recruits to player personnel and coaching staffManaged player personnel information databases and created internal systems to streamline recruiting processesLed gameday staff in proficiently troubleshooting guest needs to enhance visiting PSA experiencesMarketed the UNC experience, facilities, and benefits to PSAs and their guests during visitsProficient in Catapult Football Analysis software and Hudl to cut and prepare film

Chapel Hill, North Carolina, United States

Mount Holly, New Jersey, United States

Tracked and actualized expenses for Super Bowl LVII, the Minister of Defense 30 for 30, Netflix’s Quarterback, etc.Reviewed all freelancer expense reports during my tenure to approve $125k+ in reimbursementsFirst intern to be entrusted with a production and managed the budget / admin duties for the NFL Film FestivalSet postproduction schedules and coordinated administrative duties for dozens of projectsDeveloped cohesive project outlines and progressive goals working with clients, producers, and directorsLed departmental projects to clean up billing codes and streamline Media Pulse ticket requests

Erie, Pennsylvania, United States

Shadowed dozens of supervisors and employees in 5 distinct divisions to enhance customer service skills and knowledge at a Fortune 500 levelDeveloped and presented a 3-month long capstone research project on proposed improvements to the departmentPerformed several comprehensive studies to improve productivity and company cultureRejuvenated, set, and managed employee data management systemsAnalyzed data and reported findingsUtilized communication skills to relay sensitive information in a fast-paced environmentConducted operations assistance and support advanced tasks as part of the developmental program

Chapel Hill, North Carolina, United States

Created and managed a $200k budget comprised of residential student fees on behalf of the UniversityLed volunteers and performed operational duties for dozens of athletic and extracurricular events for 10K+ studentsDesigned and distributed marketing materials to 30K+ students via social media and emailExpanded social justice initiatives and awareness campaigns to foster an inclusive, diverse campus environmentElected by my peers to advocate on their behalf and represent their needs to UNC’s Board of Governors Provided an average 8 hours of community service per week

Chapel Hill, North Carolina, United States

Elected to represent a community of 500+ student residents to the university. Started, led, developed, and acquired school funding to renovate the University of North Carolina at Chapel Hill's basketball courts with modern materials and branding- including that of the organization that I negotiated onto it. I furthermore voted on legislation and approved funding of several events to promote social justice, mental health, sustainability, and community service. Chaired the RHA Marketing Board's Sub-Committe to lead a revitalization team for the Residence Hall Association blog.

Holly Springs, North Carolina

Oversaw the implementation of new procedures, rules, and services Led the training of employees in new roles and Chick-Fil-a's renown customer serviceDevised new organizational system during Covid-19 that resulted in corporate praise and interviewOrganized and presented weekly meetings on goal progression to facilitate peer discussionDirected team of 20+ staff members per shift

Holly Springs, North Carolina, United States

Oversaw a team of employees to set and fulfill store goals in revenue and specific item sales. Trained and supervised the development of employees on renown Chick-Fil-a customer service standards. Responsible for co-leading shifts, managing employee break-times, counting drawers to ensure financial accuracy, and analyzing upper-level store/region statistics.

Holly Springs, North Carolina, United States

Worked in all aspects of front and back of house preparing food, utilizing a POS system, providing customer service, and cleaning facilities.

As a Middle Creek DECA Alumni, I founded and then served as our chapters President during my junior and senior years of high school. Through my experience, I led promotional efforts and obtained local sponsors to build the foundations of our organization. I participated in both district and state-level conferences to enhance my business skills through competitions, scenario-based role plays, and business-related testing. In our first year of competition, I was hailed as a North Carolina DECA State Finalist in the Principles of Marketing Competition amongst more than 500 student competitors.

Bachelor'S Degree, Business Administration And Management, Marketing Focus, Junior

Activities and Societies: Executive Treasurer of the Residence Hall Association, Chair of the RHA Collaboration Board, UNC Football.

High School Diploma, Business, Management, Marketing, And Related Support Services