Sam Gooding Email & Phone Number

San Francisco Bay Area

As the Founding Onboarding Manager at an early-stage startup specializing in POS systems for small and independent grocery stores, I lead the customer relationship post-sales. My responsibilities include conducting onboarding kickoff calls, aligning customer needs with our development roadmap, and coordinating installation & training action plans. I collaborate with customers to gather essential information for system installation, work with third-party contractors for hardware and network surveys, and facilitate remote data extraction. I handle the approval of installation packages and assist in data extraction from older POS systems. Additionally, I train third-party contractors, conduct hybrid customer training, and serve as the ongoing point of contact for feedback and feature requests. Managing remote troubleshooting and documentation of onboarding, training, and troubleshooting processes are integral to my role. I thrive in a dynamic environment, developing training materials for evolving products and navigating manual processes while laying the groundwork for rapid company expansion.

Austin, Texas Metropolitan Area

Assisted in the launch of Amazon cashierless retail technologies in Los Angeles & Washington D.C. Intake, testing, and design of Just Walk Out software/hardware updates in a lab environment. Design and implementation of training curriculum for store-level and corporate Whole Foods team members.

Austin, Texas Metropolitan Area

Oversaw 30+ Team Members at Whole Foods Market flagship store, Lamar in Austin. Training and performance review, project planning and coordination, schedule writing, and administrative duties.

Plano, Texas, United States

Inventory ordering & management, coordinating planogram redesigns with vendors, departmental ordering budget management.

Plano, Texas, United States

Backup inventory specialist, customer service, inventory & spoilage reporting.