Sam Goodwright Email & Phone Number

• First point of contact for all prospective aged care clients, complete initial intake, record relevant client information, input client into organisations database and assess eligibility for government funded programs• Providing prompt responses to calls and enquiries while providing comprehensive and informative knowledge about Brotherhood's aged care services• Scheduling home visits with the appropriate staff member to meet with prospective clients and ensuring they have most up-to-date information• Preparing a monthly report for Management detailing new client outcomes

Moorabbin, Victoria, Australia

• Responsible for managing 35 handymen and gardeners while coordinating and scheduling their daily client rosters and implementing group staff meetings• Actioning new client referrals in a timely manner and matching them with the appropriate worker, ensuring effective and timely communication with clients, referral contacts and case managers• Improving communication between brokers and referral partners which led to stronger relationships, building trust and increasing revenue for the Home and Garden Maintenance department• Identifying staffing needs and conducting new staff interviews• Demonstrating strong conflict resolution skills with challenging clients and staff

Rosebud West, Victoria, Australia

• Managing a team of 15 volunteer drivers which enabled clients living in the community to access transport to medical appointments• Expanded the medical transport service to include 250 new clients and five new volunteer drivers• Gathering personal information from stakeholders and client, completing assessments, accurate data entry and documentation of case notes, developing and implementing individual goal plans, reviewing client goals and achievements over 12 months

Rosebud West, Victoria, Australia

• Assisting respite clients in a cottage environment with activities of daily living including personal care, toileting, skin care, assisting with ambulation, meal preparation and feeding, and medication management• Encouraging person-centered activities in a day-centre environment and transportation via the company bus to support the client’s families and loved ones• Providing dementia specific care• Accurate documentation completed daily for all clients on the organisations database and reporting of any incidents• Completing initial screening, assessment and intake of new clients, visiting clients in their own home to assess needs and suitability

Mornington, Victoria, Australia

• Assisting Aged Care residents with activities of daily living including personal care, toileting, skin care, assisting with ambulation, meal preparation and feeding, and medication management• Providing dementia specific care• Transferring residents using hoists and standing machines• Accurate documentation completed daily for all clients on the organisations database and reporting of any incidents

Berwick, Victoria, Australia

• Assisted with set-up & opening of cafe, creation of drink menu and recipe procedures• Interviewing and hiring of all floor staff, implementing training of workplace policies and procedures• Managing staff rosters, leave requests, daily ordering, banking• Providing a high standard of customer service and quality coffee including free pour latte art• Named No.1 Cafe on Bean Hunter in September 2015