Sam Gordon Email & Phone Number

Winter Park, Colorado, United States

Winter Park, Colorado

Greater Denver Area

Winter Park, Co.

Winter Park, Colorado

Project Manager – EasySkiWinter Park Lodging Company May 2011-Present Winter Park, CO.Creator and manager of EasySki, our full service concierge service: • Proposed the idea of Winter Park’s first and only concierge service at a lodging company, and designed the complete business plan. • Approached and acquired vendor clients, such as Winter Park Resort, and negotiated commission and product deals uniquely offered to Winter Park Lodging Company’s guests.• Maintained communication with vendors to ensure continued successful relationships and the best guest experience.• Designed and executed marketing campaigns to introduce and popularize EasySki, which have included social networking sites, surveys, e-blasts, and newsletters.• Conducted market research to determine which products and packages were in demand and created packages to meet those needs. • Profit and improve: Lift ticket sales (largest vendor account) for Sept 2012-April 2013 were $493,000, increasing from $200,000 from the previous season.• Trained entire staff on EasySki, including how to successfully upsell products, take orders, and create invoices. Trained assistant to place orders with vendors and charge guests.

Winter Park, Co

Sales and ReservationsWinter Park Lodging Company September 2009-Present Winter Park, CO.• Respond to vacation rental inquiries by phone and email, listen and respond to individual guest needs and wants to plan a successful vacation.• 32% conversion rate for inbound/outbound sales calls over 18 months. • Responsible for our 24 hour emergency call line, which is forwarded to my cell phone during non-office hours once per week. Answer calls from in-house guests, and solve any guest issues during that time. • Assisted in training new staff, including temporary interns and seasonal reservationists, on our booking system and policies.

Executive AssistantFuel Systems Incorporated Dec. 2006-Dec. 2008 Grand Rapids, MI.• Answered all phone calls and directed accordingly. Greeted all guests upon arrival. • Organized all details and schedules of CEO, CFO, and HR manager for travel, meetings, and correspondence. • Completed basic AP/AR transactions: deposited and recorded all checks, pay and recorded all invoices• Compiled reports, organized and prepared necessary documents for executives’ meetings