Sam Gowty Email & Phone Number

West Melbourne, Victoria, Australia

South Yarra, Victoria, Australia

Brisbane, Australia

Brisbane

- Manage, motivate and lead a team of 10 Student Progress Advisors (SPA’s) - Support a team of SPAs as an escalation point and ensure they are achieving their KPIs - Assist in the ongoing professional development of the SPAs - Distribute workload to the team and ensure staff levels are adequate based on student demand- Engage in the recruitment process, rostering, leave requests and performance appraisals of SPAs - Function as one-stop-shop support point of contact for online and on-campus students- Frequently and pro-actively consult with students e.g. via phone, email, the learning portal or in person - Be accessible for students, provide customer service and respond to student requests - Engage other stakeholders within and outside the business in order to support students a - Assist students in identifying personal and academic goals. Providing advice and support in success and career planning - Assist in monitoring student progress and identify students at risk. Execute intervention strategies and assist in executing retention strategies - Assist in executing strategies to monitor and improve the student’s learning experience - Ensure compliance and that policies and procedures are followed by SPA’s- Process changes in the student administrative system and learning portal as required - Assist students in following policies & procedures and educate them in this area- Assist students in defining their study pathway, admission, re-enrolment, transition and graduation process - Relevant frequent reporting to the Head of Faculty and the broader business as required - Liaise with stakeholders within the College and the broader business to improve our service- Consult with Program Coordinators, Lecturers, Facilitators, Student Services and Administration

Brisbane Area, Australia

- Develop and implement staff training and policies to ensure productivity, efficiency and motivation- Achieve and monitor sales targets for our six outlets - Meet KPI’s set out by managing director in order to improve operation costs across the business- Responsible for processing and budget of the payroll for up to 30 staff members- Manage staff availability and administer weekly staff rosters based on payroll budget- Responsible for the HR operations of the business - General book keeping of our quarterly and EOY BAS using MYOB Account Right - Process superannuation & IAS payments on a monthly basis- Manage accounts receivable and accounts payable using MYOB Account Right- Managing the overall cash flow of the business using a quarterly forecast budget - Responsible for the administration of general insurance, banking, equipment lease agreement and property lease matters- Involved in creating and implementing product development, marketing and retail strategies- Responsible for major capital and supply purchases for the business- Manage current and prospective wholesale coffee clients- Manage and negotiate with our wholesale suppliers and other business relationships to ensure that our cost of COGS are at a minimum- Involved in the opening of all six locations, which involved project management and dealing with council, trades, services and suppliers.- Managing multiple projects with various companies providing our hospitality services – e.g. The Australian Government G20 Task Force procured our company to provide them with a coffee outlet at the G20 Summit in Brisbane. - Administer social media applications such as the company website, facebook, twitter and instagram- Involved in daily routines such as being a roaster, barista, cook and customer service.

Brisbane Area, Australia

- Provide Support to all centres in the areas of information services, maintenance, direct debits, insurance and fleet.- First level software, hardware and network support - User accounts administration including address book management and password resets- Multi Function (Printer/Fax/Photocopiers) administration including lodging toner requests and service calls- Mobile phone administration including handset management, SIM management, first level fault identification, support for PIN and PUK and asset location- Telephone service administration including fault diagnosis, logging and escalation and replacement ordering- Processing of direct debit requests and providing second level support for centres and parents in regards to enquiries and dispute- Taking emergency maintenance and insurance claim calls from centres and performing first level identification of the issue- Issue work orders to centres for maintenance, fleet and insurance claims- Liase with insurance company, repairers, suppliers and the centres to ensure the appropriate actions are being carried out to finalise work order and settle insurance claim- Administration of data in the fleet manager as the paperwork is received in regards to activities that were previously organised such as vehicle registration, inspection, fleet card and services- Provide centres with second level support such as major services, certificate of inspection defect notice, vehicle logistics, stolen license plates and transport department enquiries.

Brisbane Area, Australia

Payroll Officer- Assisted clients with phone and e-mail queries in regards to their payroll, superannuation, payroll tax and group tax- Responsible for processing pay runs on a weekly, fortnightly and monthly basis for clients with up to 80 staff members- Processed superannuation, payroll tax and group tax on a monthly basis for allocated clients- Calculated termination, allowance and back pay payments for allocated clients- Generated reports and banking files in regards to the clients pay run, superannuation, payroll tax and group taxSales Representative- Took in coming sales enquiries in regards to the payroll service and organised appointments or generated proposals to be sent out to the potential client- Followed up quotes and proposals through the means of the company database- Accompanied the Sales Manager on current and prospective client appointments - Assisted the Sales Manager with the processing of contracts and the setting up of new clients - Involved in the development and implementation of direct marketing campaigns

London, United Kingdom

- Assisted candidates via the phone, e-mail and in person with any queries that specifically dealt with the payment of program fees - On a daily basis audited and posted transactions and discounts that were processed on the company database to ensure they were correct - Collected cheques, cash, receipts and postal orders that were processed on the database in order to prepare them for banking- Took credit card payments from candidates over the phone via an online secure trading program- Processed general credit card debit requests, cash, cheque, postal orders and bank transfers on to the company database- Assisted in the processing of paperwork and transactions for applicants at camp director fairs- Took incoming calls and answered any general queries in regards to the Camp Program.

Brisbane Area, Australia

- Handling of claims from the start to completion for Domestic Motor & Home Events - Authorised all actions within an authority limit on claims in regards to repairs, replacement and general payments for clients and intermediaries- Obtained an authority limit of $20,000 AUS on activities within claims - Involved in understudy team leader program for National Australia Bank Claims Department- Obtained police and traffic reports for QLD Domestic Motor and Home Department - Communicated & negotiated with direct customers, intermediaries (Assessors, Brokers & Credit Unions) and suppliers via phone, mail and in person in regards to claims matters- Developed key relationships with clients, team members, management and intermediaries - Gained greater knowledge in the area of time management, problem analysis, customer service and negotiation due to high involvement in claims handling