My role as General Manager – Projects is responsible for the successful project mobilisation and transition of new and existing assets and services, operations, and systems establishment across the UniLodge and Essence Communities brands. With active projects across Sydney, Melbourne, Brisbane and Canberra, I provide overall leadership and project management to internal and external stakeholders ensuring the highest levels of standards and operational outcomes for new asset openings.

Responsible for leading the operational asset management teams in both existing and under development BTR assets across Melbourne, Sydney and Brisbane. With a focus on driving operational and commercial excellence, my duties include: • Overall management of all operational teams including Property Management, Sales and Leasing, Customer and Community, Facilities Management, HR and HSE• Commercial Management - deliver revenue targets and manage OPEX & CAPEX budgets across all assets providing analysis and reporting to internal and external stakeholders. • People Management - develop a culture of high performance and operational excellence.

Village Manager of Sydney University Village, student accommodation facility working in partnership with University of Sydney in Newtown. Key Responsibilities• Responsible for managing a team comprising of Customer Support Agents, Administrators, Duty Managers, Community Managers, Facilities Managers and Residential Assistants.• Responsible for training and development of direct reports.• Develop processes and procedures that enhance administration effectiveness and customer service.• Work in conjunction with the Village team to promote a vibrant community culture.• Oversee the Residential Life program ensuring a cross section of events that appeal to a diverse community.• Work closely with University Support Services to deliver support to residents• Implementation and delivery of systems to promote a customer first culture• Ensure the Village is effectively promoted at all appropriate University events including open days and events.

Main Activities Include• Management and Supervision of Village operations o Oversee the operation of all divisions of the Villageo Oversee the management of the “StarRez” database and the reporting requirementso Plan, organise and manage the Summer Stays summer programmeo Oversee the development, review and management of policies and procedures for the efficient processing of the new student applicants and residential agreementso Maintaining ongoing performance development of the reception and administration team o Liaising with the Facilities Manager to ensure the streamlined delivery of services for studentso Work with the Accounts Manager to ensure appropriate financial systems and reports are in place o Manage & supervise the Village Budgets and finances. • Peer Supporto Work closely with the Resident Assistant team ensuring they have the appropriate skills to carry out their required taskso Provide ‘an ear’ and assistance to support residents o Assist with the organization of resident activities and attend when appropriateo Provide an escalation point of contact for the Duty Manager/Security & Senior RA for security and safety matters out of office hourso Be familiar with facility operations to determine after hours requirements o Conduct / oversee ‘rounds’ of the Village to ensure that all standards and services are being delivered. These are to be conducted with all appropriate staffo Check Village presentation for cleanliness and maintenance issues – follow up as necessary / directed• Staff Managemento Manage recruitment needs, including interviewing and liaising with CLV head office HR as requiredo Lead in conducting staff appraisals and staff development