Operations Manager
Curiosity Consignment Nc
Boone, North Carolina, United States
Consulted customers on what would be the best fit for them depending on their needs and requirementsProvided excellent customer service to all potential customers regardless of their needsResolved customer complaints in a manner that served the customer and the business in the best way possibleScheduled and carried out deliveries Coordinate a complete overhaul of our business after the COVID-19 shutdown Organized the intake of new consignment itemsRecruited new consigners to the businessRecruited new third party vendors to expand business offerings Built new booths for new vendors Instructed new vendors on how to operate our computer system, including how to enter inventory, how to price items, and how to use the space available to themSupervised events at the store such as pop-up markets, and vendor events to help find new customers and vendorsFulfilled roles in all parts of the business when we were short staffed after the COVID-19 shutdownControlled day to day operations of the companyOrganized the warehouse when new shipments of furniture came inAchieved monthly and quarterly sale goals Supervised a diverse group of employees on a daily basis to accomplish goals set by the owner that were not sales relatedExperienced in managing multiple employees with varying backgrounds Expanded sales potential by reaching out to potential clients on a regular basisPromoted from part-time sales associate to operations manager after 6 months with the business