Sam Gross Email & Phone Number

New York, Ny, Us

New York, Us

Simplifying the Intelligent Automation of IT! An Intelligent Automation software firm focused on revolutionizing IT support and operations at the intersection of Artificial Intelligence, Mobility and Cloud for business professionals and organizations of all sizes across all sectors.• Launch of Apptinuum, a Software as a Service platform delivering intelligent automation for IT operations. The platform leverages the power and scalability of artificial intelligence to deliver Digital Labor specialized in IT operations, linking deep managed service expertise and a comprehensive understanding of end-to-end service delivery to provide an Easy to Choose, Easy to Use, AI fueled solution that reduces cost, improves experiences and innovates IT managed Services delivery faster for the IT services provider (Prosumers and the Enterprise)• Founder with a focus on Intellectual property and technology development of emerging & open source technologies to implement a web-scale secure product platform, talent search, building teams, driving the MVP feature-set, managing development methodology, financing, cash burn rate, and business development activity

Established strategic portfolio management product development function culminating in the launch of AscendTM an AI-Fueled Intelligent Automation platform• Product Strategy: Led the Digital Transformation strategy, and operating plans, linking Market Dynamics, Strategic Principles and Value Creation delivering an emphasis on End-user Experience Launched 4 new product offerings. Led the development of the ASCEND AI fueled platform to radically reduce the cost to deliver and satisfy user demands for consumer like experiences in the workplace • Organizational Transformation: Consolidated 5 teams into a mature product management function of 140+ staff, organizing around: Strategy—Guided by Customer Journey Mapping, Architecture—Guided by TOGAF 9, Launch Management—Guided by a Pragmatic Marketingsm framework, Digital Engineering—Guided by Agile and reorganized a dispersed domestic labor force to a centralized offshore model• Financial Contribution: Realigned $14M of non-discretionary annual spend achieving ~ 60% net reduction of investment dollars over 36 months while delivering a new contemporary series of product launches. OPEX reduction year over year by eliminating duplicate technologies, introducing open source and evolution from Ad-Hoc to Defined processes, offshoring and evolution from Defined to Repeatable processes, implementing Agile and evolution from Repeatable to Optimized processes, by implementing DevOps and Bi-Modal• Business Development: Re-imagined market positioning defined by 140+ poorly aligned offerings into a market aligned portfolio organized around 12 product families & 64 offerings. Matured annual client and sales events, and directly supported critical clients; General Electric, Walmart, AT&T Business Services, Loblaw, Target, Verizon Small Business Solutions

Blue Bell, Pennsylvania, Us

Led the vision, technology development and implementation for Unisys’ innovative Global Managed Services platform solutions and the Unisys Secure Cloud service• Product Strategy: Directed the innovation, development, deployment and support of the Unisys Global Managed Services portfolio. Translated complex business, technology and financial considerations to drive a robust monthly recurring revenue stream. Launched 5 global product offerings. Identified industry market trends, and distinctive organizational competencies to model product strategies around emerging technologies, delivering an extensive transformational portfolio aligned with the market and pricing benchmarks• Organizational Leadership: Established a new Global Managed Services portfolio leadership team and global organization of 450+, 83% offshore. Developed and motivated leaders in new roles across Product Management, Engineering, Architecture, Process, Metrics, and Program Management • inancial Contribution: Realigned $17M of non-discretionary annual spend to net investment dollars in 36 months delivering a contemporary series of successful launches generating new and incremental revenue. Year over year OPEX reduction achieved while supporting the development of a ~ $5B new business pipeline adding 30 new logo accounts over 24 months delivering an aggregate Orders Backlog of $1.7B. Completed the migration of 60+ existing clients to the new products and cloud platform to reduce operational service delivery costs • Global Business Development: Supported new business and account innovation; developed and nurtured executive client relationships. Selected client engagements: Capital One, Bancolumbia, Quest Diagnostics, Baxter Healthcare, Becton Dickinson, Microsoft, Dell, and Lenovo

Global, Us

Responsible for architecture and engineering during the formative 10-year period of IT outsourcing; provided both vision and leadership to successfully drive CSC’s global outsourcing technology platform. Led the creation of CSC’s unique IT operations transformation solution• Global Business Development: Served as a Business Solution Development Executive for Mega deal new business pursuits. Interfaced with “C” level clients with specific responsibility for compelling Managed Services solutions. Selected Engagements— United Technologies Corp., BHP Billiton, Dun & Bradstreet, Delta Airlines, Bank of America, Proctor & Gamble, Symantec, Shell, and DuPont

Global, Us

Nortel Networks• Served as CTO for Nortel’s infrastructure & application outsourcing (~$1.2B/TCV) Aon• Served as CTO for AON’s application & infrastructure outsourcing (~$600M/TCV)US Army IT Transformation • Served as CTO for CSC U.S. Army account (~$1B/ACV) technology and transformational IT programs

Global, Us

★ Product Strategy: Drove the vision, architecture, development and deployment of CSC’s first generation “Standard Service Model” technologies and transformation program for Global Outsourcing Services. Created the first implementation of a standardized leveraged technology platform for IT outsourcing services). Inspired and led the design & development of CSC’s infrastructure consolidation, virtualization and storage utility. Launched 4 global product offerings. Transformed ~ 100 existing global clients, migrating delivery to standard platforms driving cost reduction of ~3-5% annually.★ Organizational Leadership: Recruited and developed a world-wide team 200+ technical professionals. Directed development across all phases of product management, architecture, engineering, process, metrics, and deployment methodology

Munich, De

Established centralized enterprise-wide products and services for Service Desk, Remote Infrastructure support, and Desk-side Dispatch across all IT outsourcing engagements. Developed leading-edge solutions and offerings for Siemens Business Services/ENTEX; previously for Cigna, led the design & development of one of the first ever distributed IT management platforms in the industry• Product Leadership: Reengineered the ENTEX “Solution Line, Service Line, & Enterprise Support Line” operations services framework. Launched the Solution ONE framework establishing a fully integrated National Service Center operation located in Mason, Ohio and migrated client delivery to the integrated services model• Developed one of the industry’s first Service Request Catalog codification/notation architectures to automate routing, dispatch, knowledge management, as well as support proactive trend analysis• Organizational Leadership: Managed the call center for the ENTEX National Service Center (1K+ agents)• Introduced multi-account level 2 hot transfer technical support teams and a shared multi-account knowledge base to drive employee career pathing and skills development• Financial Contribution: Improved productivity with telephony technologies, ACD, IVR, CTI, and Service Desk / Dispatch application usability driving higher agent productivity and reduced cost per transaction• Business Development: Selected Client Engagements—Central Services Transition Manager for the Allied Signal transition, Delivery Assurance Manager for the Microsoft ITG Operations outsourcing, Service Improvement leader (SLA performance & contract renegotiation) for U.S. West, Sonoco, and Inland accounts

Bloomfield, Ct, Us

► Director, PLUS Technical Services; Team Leader, Property & Casualty Systems ► Director, PLUS Technical Services – Distributed Technology Support Led world-wide reengineering of distributed infrastructure management and distributed systems operations. Inspired the architecture and drove development for one of the first ever cross-platform IT management platforms available in the industry. Operationalized and implemented technology and processes for ‘Cigna’s ‘Production LAN Utility Service’ (PLUS) across all business units globally► Team Leader, Property & Casualty SystemsManaged Advanced Client Information Systems. Responsible for migration of business applications from Mainframe to Client Server infrastructure including strategies, architecture, and program management

► Systems Software Specialist, On-Line Software Intl, Princeton, NJ (1989 - 1991)► Programmer/Analyst Retail Systems, Seligman & Latz, New York, NY (1987 - 1989)► Manager, Finance & Administration, Shandong Enterprises, PRC Foreign Trade Bureau (1985 - 1987)► Founder, Quartzcraft Inc., Ewing, NJ (1979 - 1985)

Diploma, Organizational Leadership

Diploma Computer Programming

Education record

Education record

Human Interaction Workshop, Influencing Effectively, Consulting Skills

Education record