• Manage the entire sales cycle from finding a client to securing a deal.• Unearth new sales opportunities through networking and cold calling to turn them into long term partnerships.• Provide professional after-sales support to enhance the customers’ dedication.• Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation.• Remain in frequent contact with the clients in my responsibility to understand their needs.• Provide cost-effective logistics solutions for current customers and potential clientele when needed.

• Manage the entire sales cycle from finding a client to securing a deal.• Unearth new sales opportunities through networking and cold calling to turn them into long term partnerships.• Provide professional after-sales support to enhance the customers’ dedication.• Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation.• Remain in frequent contact with the clients in my responsibility to understand their needs.• Provide cost-effective logistics solutions for current customers and potential clientele when needed.

• Operational oversight of daily freight shipments• Work closely within your regional team to validate freight details• Source and procure carrier services to ensure timely pick-up and delivery• Establish and maintain relationships with carriers to expand capacity opportunities• Negotiate rates with carriers on a spot or transnational basis

• Formulate and implement routines to better improve customer satisfaction when expediting orders domestically.• Analyze errors in the SAP ERP system and deduce problems in a quick and timely manner.• Identify errors by running daily queries and ensuring completion within an allotted time-frame, as well as improve the reporting process by finding time efficient processes.• Researched more ways to improve the performance of the customer service team to better support the stores in a quick and efficient way.• Coordinated effectively with our distribution centers, transportation department, and planning department to assure that orders left in a timely manner.• Liaison to other departments to solve order errors in the TPM/SAP/WMS system.• Lead team members in the newly implemented SAP system while providing patience and learning documents when needed.• Assist company executives in analyzing and solving complex orders and providing the best possible outcome.

• Manufacture new tile produce samples meeting daily production goal of the time. • Package product to ensure there’s no movement or breakage. Wrapping the packaged shipment in a • timely manner.• Assist with designing new marketing product samples by cutting tile and adjusting measurements.• Receive tile shipments and ensure they’re properly stocked and accounted for.• Plan daily production goals when the warehouse supervisor and lead were absent.