Sam Guo Email & Phone Number

1. Manage and coordinate IT activities.2. Ensure consistent and clear communication of IT strategies and plans.3. Maintain IT policies/procedures in accordance to corporate IT policies and procedures.4. Collects, maintains and publishes key IT service measurement statistics and KPI as and when required.5. Plans, manages, and executes project and project tasks assigned or planned.6. Identifies audit and risk concerns, develops and executes steps to mitigate concerns.

Shenzhen, Guangdong, China

* Started to support server infrastructure for software labs of SWG US from 2010.5.* Started to provide security compliance support to IBM Singapore from 2012.11. Leading projects to maintain / upgrade IT Infrastructure.2. Managing and directing application maintenance/support activities with IGS based on operation’s requirements/business needs.3. Performing tactical analysis and manage investment.4. Providing direction and education for new and existing technologies… Show more * Started to support server infrastructure for software labs of SWG US from 2010.5.* Started to provide security compliance support to IBM Singapore from 2012.11. Leading projects to maintain / upgrade IT Infrastructure.2. Managing and directing application maintenance/support activities with IGS based on operation’s requirements/business needs.3. Performing tactical analysis and manage investment.4. Providing direction and education for new and existing technologies and applications5. Supporting day to day operational activities.6. To ensure Application Asset Business Standards and Controls are satisfactorily maintained.7. Serving as liaison to IBM GBS and ITD, working as internal vendor management to ensure the service delivery to the business team. Show less

Shenzhen, Guangdong, China

1. To provide IT Infrastructure service to internal customers located in China/US/Singapore, including data/voice network and server infrastructure.2. To maintain the company datacenter and wiring room, hosting more than 300 servers in multi platforms and around 400 network devices.3. To ensure the service level by monitoring some key measurement, including availability, SLA, response time, etc.4. To prepare and control IT budget, seeking for opportunities to improve the efficiency… Show more 1. To provide IT Infrastructure service to internal customers located in China/US/Singapore, including data/voice network and server infrastructure.2. To maintain the company datacenter and wiring room, hosting more than 300 servers in multi platforms and around 400 network devices.3. To ensure the service level by monitoring some key measurement, including availability, SLA, response time, etc.4. To prepare and control IT budget, seeking for opportunities to improve the efficiency by introducing new technologies and new processes.5. To ensure the security compliance with IBM standard both from technical and process perspective.6. Be responsible for the IT data integrity and the company IT DRP (disaster recovery plan). Show less

1. Build up the China global resource team for IBM Software Product Introduction.2. Productivity improvement by process re-engineering and localizing 3. Responsible for daily operation and the measurement of business performance.

Guangzhou, Guangdong, China

1. Providing post-sale technical service on IC Card telephone central management system and Novell products to China Telecom.2. Initial setup, technical support and training of public phone management system for customers in China Telecom.3. Onsite support for urgent cases and the problem feed back to the backend support team and the development team.

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services

Bachelor'S Degree, Industrial Automation