A single surface for collaborative music content - offtop.com

Serving 300,000,000 video impressions per month + utilized by major digital publishers.• Defined the customer , developed a SaaS sales pitch, and wrote sales copy• Interviewed executives from premium publishers to guide product decisions• Presented competitor reports to the executive team to form product market fit

Technical support (email & phone), developer feedback, and customer training. -Managed, trained, and upgraded over 20 publisher accounts -Resolved up to 70 customer support cases per week-Reported all software bugs and customer feedback to the CTO

PulsePoint Group is a management and digital consulting firm that provides insight, strategy development and strategic execution for communications and marketing management challenges, with a special focus on social and digital engagement.Responsibilities Include: • Reporting industry trend summaries to Delta Airline’s communication department weekly.• Designing positioning layouts for analytic and metrics dashboards.• Compiling data pulled from listening programs such as Sysomos and Radian 6. • Researching relevant and up-to-date social media and digital marketing statistics.• Analyzing the effectiveness of a variety of company’s social media channels.