IT infrastructure,

Responsible for client's infrastructure and user support onsite while building strong relationships with clients and maintenance company's policies and standards.Attending fixed sites as well as roaming to cover different clients as needed.Key Responsibilities are:- Attending client's sites - Completing daily tasks: such as server room IT intrastructure Scheduled Maintenance Windows- Server and other systems patching - Supporting project team with projects - Keeping client's documentation up to date and reporting handover to rotate onsite engineer- Prioritising work as per SLA to meet or exceed client's expectations- Attending BAU handover to keep up to date with client's technology changes

As a Technical Support & Customer Service Representative. in this role I am responsible to provide Technical Support to residential customers’ internet connectivity issues, logging faults with Chorus, email issues, network issues as well as billing issues, and other customer general inquiries related to company’s products and services. As I always strive for higher achievements since my starting at Vocus Group my KPIs have been always around within the target of our department.

Driving for Auckland Co Op Taxis 300 3000, which is the largest and most preferred taxi company in New Zealand no days are the same. To keep company's corporate high standards my first priority is communication with all the stakeholders whethere its face to face or other communication channels, because every day I deal with diverse customers who come from different walks of life. Through communication I am able to remove barriers and understand customers needs and then help them according to their needs. Working under high pressure and meeting stakeholders deadlines are my daily tasks. My every day goals are meeting and exceeding customers expectations and this is what gives my satisfactions.