Sam Hamilton-Smith Email & Phone Number

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Greater Leeds Area

Leeds, United Kingdom

Leeds, United Kingdom

Key Responsibilities:•Managing a number of business centres In the Leeds area, including office space, commercial units, storage and workshops•Ensuring centre standards are reached and maintained to a high standard, that all inventories are correctly updated, and ready for usage•Managing cluster performance: EBIT, NPS and ENPS •Monthly Business Reviews including P&L•Managing Community Managers in each centre,implementing training and recruitment of new team members•Dealing with escalated customer requests/issues •Organising and hosting Networking events•Selling Regus products and service solutions through direct sales / B2B, liaising with brokers and agents to increase E:T and T:D•Presenting to groups of prospects, handling objections and negotiations.•Delivering excellent customer service in multiple locations through leadership and implementation of company standards •Building strong business relationships. •Making decisions, evaluating options and considering consequences. •Using organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision. •Client retention

Leeds

Key responsibilities: • Day to day management of the business centre to ensure high occupancy and customer satisfaction• Accountability for the P&L, keeping expenditure low and revenue streams high to meet quarterly targets. • Handling of all office renewals with key focus on retention and price• Developing and mentoring the team through regular 1;1s and appraisals and taking disciplinary action when required• Ensuring high customer service standards through compliance of the customer journey process Assist on sales tours in generating new business into the centre • Developing weekly proactivity initiatives to drive sales and awareness in the centre• Collection of debt through company process to ensure low debtor days and timely payments • Regular centre audits for Health & Safety and quality standards

Leeds

Key responsibilities: • Line management responsibility for a high performance centre team• Coaching and training support for the Centre Managers • Providing support to the cluster in resolving issues before involving the Area Director• Regular auditing of the centres in centre standards, IT and Health & Safety• Review marketing in the area through local action plans and working with the marketing department in rolling out the initiatives in driving awareness of the products• Accountability for key global projects as instructed by the Regional Director

Leeds

Key responsibilities: • Day to day management of the business centre to ensure high occupancy and customer satisfaction• Accountability for the P&L, keeping expenditure low and revenue streams high to meet quarterly targets. • Handling of all office renewals with key focus on retention and price• Developing and mentoring the team through regular 1;1s and appraisals and taking disciplinary action when required• Ensuring high customer service standards through compliance of the customer journey process Assist on sales tours in generating new business into the centre • Developing weekly proactivity initiatives to drive sales and awareness in the centre• Collection of debt through company process to ensure low debtor days and timely payments • Regular centre audits for Health & Safety and quality standards

Education record

A Level Art & Design