Sam Harrell Email & Phone Number

Englewood, CO, US

Denver, Colorado, US

As Head of Strategic Delivery Operations, I am a key influencer among tech leadership, working directly with Directors and VPs, ensuring an Agile mindset is adopted in tactical decision-making and the organization's overall strategic direction.I am a people leader, and hands-on contributor, accountable for the effectiveness of delivering software by taking.

Denver, Colorado, US

• Managed Scrum Master direct reports and lead them toward achieving their quarterly goals, grow in their scrum and agile maturity, and becoming change agent leaders.
• Was key resource in the hiring and onboarding of Scrum Masters of all levels (Principle, Senior, Mid, and Jr.) and building out of the Product Delivery team.
• Lead the team assigned to deliver the companies #1 top priority project by facilitating all scrum ceremonies, facilitating story mapping sessions, proactively managing external dependencies, coordinating between.
• Track and report team progress leveraging appropriate Agile metrics (capacity, cycle time, planning accuracy, deployment frequency, etc) and using these to find way to help the team improve flow, delivery, and.
• Lead the rollout of Agile transformation and the Scrum framework across all teams at Inspirato, as well as train and prepare each teams Scrum Masters to lead the teams in adopting the Agile mindset and Scrum framework.
• Plan and facilitate team working sessions around “What is Agile”, “What is Scrum”, story pointing, WIP limits, how to brake stories down for faster delivery, writing measurable Sprint goals, and how to use metrics as a.

Hartford, Connecticut, US

• Ensured continual growth of Scrum, Agile, and SAFe knowledge by co-facilitating several SAFe certification classes, actively participating in communities of practice, and establishing agile book clubs.
• Support the adoption of SAFe and Agile best practices within Agile Release Trains by coaching Product Owners and Product Managers in defining EPICs, Features, and coordinating with Architecture and Design groups to get.
• Facilitated the creation of team working agreements within and between Scrum teams while working with Release Train Engineer to remove impediments and ensure dependencies and risks to team goals are mitigated.
• Established, organized, and ran quarterly hackathons to foster innovation and continuous improvement.
• Guided teams to use their historical velocity and capacity to commit to sprint goals and quarterly objectives.
• Used metrics such as cumulative flow charts, historical velocity, and burn down chats to lead teams in improving their workflow practices, limit their work in progress (WIP), and achieve 100% of their committed value.

Denver, CO, US

• Lead 2 Scrum teams and worked with other cross-functional teams in alignment with organization’s goal to implement Scrum@Scale while training over 20 team members in Scrum and Agile practices.
• Collaborated with leaders to establish safe company culture for the adaptation of Scrum and Agile.
• Frequently reported directly to C-level executives, with new ideas and projects while providing proactive support to 150+ customers in meeting their needs and expanding their use of POPin.
• Partnered closely with the development team on product updates, customer requests, and bug resolution, and with the sales team on current customer expansion and renewal opportunities.

Denver, CO, US

As a Senior Manager of Customer Success, I work with and help lead a small Customer Success team (3 people) in providing both reactive and proactive value to our 150+ customers in meeting their needs using the POPin application. I partner closely with our sales team on current customer expansion and renewal opportunities, as well as with the development.

Ames, Iowa, US

As a Customer Success Manager (CSM) I am the primary customer contact between my customers and Workiva products and services, and it is my job to create a "wow" customer experience. I am responsible for 50+ customer accounts, maintain my own book of business, and ensuring that my customers are getting the most out of Wdesk. I assist them with day-to-day.

Boulder, Colorado, US

Although my time working at Galvanise was short, I truly loved the company and my time there. While working at Galvanise it was my job to ensure that all events ran smoothly. I held a clear understanding before the event of what the client expected and needed and utilised my creativity to respond to issues. It was my job to support the client during the.

Tampa, FL, US

As a Partner Support Consultant, it was my job to assist our clients (we called them partners) with the ConnectWise application. Partners would send in service tickets in regards to either issues in the application, questions they had about some of the functionality, or emergency technical support questions. I was surprised at how quickly I was able to.

Burbank, CA, US

While working as an intern for Walt Disney World, I had the opportunity to work in the parks in roles that include attractions, parades, and food and beverage. I then spend the last six months of my internship working in the resorts behind the front desk, in the lobby as a greeter and behind the scenes as a resort runner. I developed and redefined my guest.

As manager I assisted guests with enjoying the facility while I managed and motivated a team of lifeguards of various age and maturity levels. As a member of the management team I also contributed to the planning of monthly staff training's and was head coordinator of our recognition program.

Being an intern for a wedding planner was one of the most enchanting experiences of my life. As an intern I had the opportunity to plan a wedding from start to finish with a budget of $75,000, assist with the production of over a dozen weddings and events including setting up and striking ceremony and reception sites along with securing pick-ups and.

• Assumed role of head coordinator for over 15 forums and events for the council that spans over three states.
• Taught individual Venturing crews how to plan events efficiently while maintain 100% safety.
• Communicated with individual Venturing crews within the council and helped them develop leadership skills.

Bachelor Of Business Administration (B.B.A.), Management

Associate'S Degree, Business Management