Sam Harrell Email and Phone Number
Englewood, CO, US
Sam Harrell's Location
Englewood, Colorado, United States, United States
Sam Harrell's Contact Details
Sam Harrell work email
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Sam Harrell personal email
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Sam Harrell phone numbers
About Sam Harrell
I have a passion for the Agile mindset and implementing Scrum and other Agile frameworks at companies because I've seen the magic it does in helping teams and organizations actually deliver, be predictable, and get things done! I have often been referred to as an Agile Nerd. With this passion comes infectious energy and positivity. Beyond being able to coach teams, Directors, VP's, and organizations as a whole to adopt the Agile mindset and Scrum frameworks, I am also highly effective at delivering projects from end to end with full transparency and visibility to stakeholders. With these skills, I naturally aid in transforming company cultures into phycological safe, and fun places to work. My personality brings something special to the workplace. There is something inherently fun and infectious in getting things done and delivered!
Sam Harrell's Current Company Details
Inspirato
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Head of Strategic Delivery Operations (Program Management )
Englewood, CO, US
- Website:
- inspirato.com
- Employees:
- 561
Sam Harrell Work Experience Details
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Head Of Strategic Delivery Operations (Program Management )InspiratoEnglewood, Co, Us
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Program Management And Strategic Delivery OperationsInspirato Apr 2023 - PresentDenver, Colorado, UsAs Head of Strategic Delivery Operations, I am a key influencer among tech leadership, working directly with Directors and VPs, ensuring an Agile mindset is adopted in tactical decision-making and the organization's overall strategic direction.I am a people leader, and hands-on contributor, accountable for the effectiveness of delivering software by taking an Agile approach to the development lifecycle. I align with delivery teams to oversee processes, procedures, and best practices that allow our industry-changing applications to come to life. As an experienced, sharp, self-starting, business-oriented individual, I contribute to a fast-paced, energetic organization, requiring me to use my T-shaped skills across strategy, operations, tactics, and technical aspects of product development and delivery.
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Manager Of Product DeliveryInspirato Apr 2022 - Aug 2023Denver, Colorado, Us• Managed Scrum Master direct reports and lead them toward achieving their quarterly goals, grow in their scrum and agile maturity, and becoming change agent leaders.• Was key resource in the hiring and onboarding of Scrum Masters of all levels (Principle, Senior, Mid, and Jr.) and building out of the Product Delivery team.• Lead the team assigned to deliver the companies #1 top priority project by facilitating all scrum ceremonies, facilitating story mapping sessions, proactively managing external dependencies, coordinating between product and engineering leaders, and communicating any risk to delivery ensuring transparency of progress and outcomes• Track and report team progress leveraging appropriate Agile metrics (capacity, cycle time, planning accuracy, deployment frequency, etc) and using these to find way to help the team improve flow, delivery, and predictability.• Lead the rollout of Agile transformation and the Scrum framework across all teams at Inspirato, as well as train and prepare each teams Scrum Masters to lead the teams in adopting the Agile mindset and Scrum framework.• Plan and facilitate team working sessions around “What is Agile”, “What is Scrum”, story pointing, WIP limits, how to brake stories down for faster delivery, writing measurable Sprint goals, and how to use metrics as a tool for improvement.
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Senior Manager, Safe Scrum MasterAetna, A Cvs Health Company Jun 2019 - Apr 2022Hartford, Connecticut, Us• Ensured continual growth of Scrum, Agile, and SAFe knowledge by co-facilitating several SAFe certification classes, actively participating in communities of practice, and establishing agile book clubs.• Support the adoption of SAFe and Agile best practices within Agile Release Trains by coaching Product Owners and Product Managers in defining EPICs, Features, and coordinating with Architecture and Design groups to get work items ready for Scrum teams to break down and consume. • Facilitated the creation of team working agreements within and between Scrum teams while working with Release Train Engineer to remove impediments and ensure dependencies and risks to team goals are mitigated. • Established, organized, and ran quarterly hackathons to foster innovation and continuous improvement.• Guided teams to use their historical velocity and capacity to commit to sprint goals and quarterly objectives.• Used metrics such as cumulative flow charts, historical velocity, and burn down chats to lead teams in improving their workflow practices, limit their work in progress (WIP), and achieve 100% of their committed value.• Championed a company culture of safety and belonging by establishing office social events, both in-person and virtually, as well as facilitating Professional Development discussions around books such as The Culture Code and The Phoenix Project -
Scrum Master ConsultantPopin Mar 2019 - Jun 2019Denver, Co, Us• Lead 2 Scrum teams and worked with other cross-functional teams in alignment with organization’s goal to implement Scrum@Scale while training over 20 team members in Scrum and Agile practices.• Collaborated with leaders to establish safe company culture for the adaptation of Scrum and Agile. • Frequently reported directly to C-level executives, with new ideas and projects while providing proactive support to 150+ customers in meeting their needs and expanding their use of POPin. • Partnered closely with the development team on product updates, customer requests, and bug resolution, and with the sales team on current customer expansion and renewal opportunities. -
Scrum Master/ Customer Success Senior ManagerPopin Aug 2018 - Mar 2019Denver, Co, UsAs a Senior Manager of Customer Success, I work with and help lead a small Customer Success team (3 people) in providing both reactive and proactive value to our 150+ customers in meeting their needs using the POPin application. I partner closely with our sales team on current customer expansion and renewal opportunities, as well as with the development team on product updates, customer requests, and bug resolution. I report directly to CEO with new ideas and progress of new initiatives within the CS department, to better support our customers’ success.
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Customer Success ManagerWorkiva Nov 2015 - Aug 2018Ames, Iowa, UsAs a Customer Success Manager (CSM) I am the primary customer contact between my customers and Workiva products and services, and it is my job to create a "wow" customer experience. I am responsible for 50+ customer accounts, maintain my own book of business, and ensuring that my customers are getting the most out of Wdesk. I assist them with day-to-day customer success activities, which spans from the initial stages of onboarding to continued engagement and retention. I have an in-depth understanding of each customer's overall business requirements and act as a consultant to determine how the various Wdesk solutions and features can meet their needs.At our last user conference, I presented lectures and led classroom sessions on various Wdesk features to over 200 Wdesk users, and have been an active member on 3 feature expert teams (CSM average is 1 feature expert team). I also partner with other Workiva teams, such as sales and development, on initiatives that address customer needs. -
Event CoordinatorGalvanize Inc Sep 2015 - Oct 2015Boulder, Colorado, UsAlthough my time working at Galvanise was short, I truly loved the company and my time there. While working at Galvanise it was my job to ensure that all events ran smoothly. I held a clear understanding before the event of what the client expected and needed and utilised my creativity to respond to issues. It was my job to support the client during the event and act as their problem solver. While managing the setup, breakdown, and execution of events I would also speak to the benefits and capabilities of Galvanize when questions were asked.I built positive and trusting relationship with teammates and clients which allowed for open communication to make adjustments and suggestions to clients as needed as well as receive feedback to improve future events. -
Partner Support ConsultantConnectwise Nov 2014 - Jul 2015Tampa, Fl, UsAs a Partner Support Consultant, it was my job to assist our clients (we called them partners) with the ConnectWise application. Partners would send in service tickets in regards to either issues in the application, questions they had about some of the functionality, or emergency technical support questions. I was surprised at how quickly I was able to learn the software and how much of my guest services skills I was able to use. On average you are assigned 14 service ticket in a day to close out, and most days I was able to complete my 14 tickets with a few hours left in the day for follow ups on previous tickets and to help my colleagues if they were behind. I never thought I would be happy working for an IT company with my background in Event Planning and Guest Services, but I had the time of my life and met some of the greatest people working for ConnectWise. -
InternWalt Disney World Resort Jul 2012 - May 2013Burbank, Ca, UsWhile working as an intern for Walt Disney World, I had the opportunity to work in the parks in roles that include attractions, parades, and food and beverage. I then spend the last six months of my internship working in the resorts behind the front desk, in the lobby as a greeter and behind the scenes as a resort runner. I developed and redefined my guest services skills and learned the importance of treating each guest like they are your first because everyone deserves a magical vacation. As part of the internship program, I was able to take advantage of opportunities to develop skills in hospitality management, guest services, and leadership through education courses and exploration seminars provided by Disney University. -
ManagerLongmont Recreation Center Aug 2006 - Jul 2012As manager I assisted guests with enjoying the facility while I managed and motivated a team of lifeguards of various age and maturity levels. As a member of the management team I also contributed to the planning of monthly staff training's and was head coordinator of our recognition program.
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InternAlexan Events Jun 2011 - Nov 2011Being an intern for a wedding planner was one of the most enchanting experiences of my life. As an intern I had the opportunity to plan a wedding from start to finish with a budget of $75,000, assist with the production of over a dozen weddings and events including setting up and striking ceremony and reception sites along with securing pick-ups and deliveries of event equipment. I also learned how to construct a full budget for a wedding along with finding and securing venues and vendors for clients.
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Venturing Officers Association- PresidentBoy Scouts Of America 2009 - 2011• Assumed role of head coordinator for over 15 forums and events for the council that spans over three states. • Taught individual Venturing crews how to plan events efficiently while maintain 100% safety.• Communicated with individual Venturing crews within the council and helped them develop leadership skills.
Sam Harrell Skills
Event Planning
Training
Management
Food And Beverage
Customer Service
Leadership
Hotels
Event Management
Time Management
Hospitality Management
Marketing
Weddings
Hospitality
Resorts
Social Networking
Public Relations
Project Planning
Powerpoint
Microsoft Office
Microsoft Word
Inventory Management
Customer Satisfaction
Teamwork
Sales
Customer Product Training
Account Management
Team Leadership
Presentations
Public Speaking
Teaching
Scrum
Scrum@scale
Sam Harrell Education Details
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Colorado State UniversityManagement -
Front Range Community CollegeBusiness Management
Frequently Asked Questions about Sam Harrell
What company does Sam Harrell work for?
Sam Harrell works for Inspirato
What is Sam Harrell's role at the current company?
Sam Harrell's current role is Head of Strategic Delivery Operations (Program Management ).
What is Sam Harrell's email address?
Sam Harrell's email address is ha****@****tna.com
What is Sam Harrell's direct phone number?
Sam Harrell's direct phone number is +172021*****
What schools did Sam Harrell attend?
Sam Harrell attended Colorado State University, Front Range Community College.
What skills is Sam Harrell known for?
Sam Harrell has skills like Event Planning, Training, Management, Food And Beverage, Customer Service, Leadership, Hotels, Event Management, Time Management, Hospitality Management, Marketing, Weddings.
Who are Sam Harrell's colleagues?
Sam Harrell's colleagues are Beth O'connor, Clara De Mier, Richard Godinez, Julia Paglierani, Richard Dreja, Kelsey Olewinski, Vail Rainey.
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