During this role I managed a group of account sitting in the Education Sector. The accounts a I managed ranged from small primary schools to large Multi Academy Trusts and Colleges. My main responsibility was to maintain the relationship with the customer, ensuring that they are happy with all of the services and solutions they are getting from Chess CyberSecurity. I also advised each customer on the current threats and solutions which may be of interest to them to ensure they stay compliant with certain regulations whilst securing their critical systems and data. Working with different levels of contacts at each customer I gained experience working with IT Managers, Technicians and Senior Management Team members. Finding out what each persons main focus was helped to ensure that the solutions and advise I provided was relevant. During this role I worked towards quarterly financial targets and KPI's set by the business whilst prospecting into new clients in the education sector. I also attended meetings with clients to discuss their plans and accounts to understand their plans and how Chess's solutions & services can help them achieve their goals.

During my time as a Product Specialist I looked after a set of products and services which I was an expert in. My solutions were penetration testing and Sophos and I worked with the Relationship Managers in both the corporate and public sector teams on Penetration Testing projects. This involved me liaising with the technical teams and the customer to arrange scoping calls, legal documentation such as NDA's and booking the test in for completion. Whilst managing my product set I also had a set of accounts which I managed and looked after. This included customers which were receiving regular testing and solutions from Chess Cybersecurity. Alongside managing the existing accounts I also had to do prospecting into new business clients to help expand my portfolio whilst working towards my own individual financial target. During this role I continuously hit KPI's which were set.

During my time at Corbel I looked progressed from managing a small amount of accounts to just under half of the accounts within the company, working closely with a colleague towards a joint company target. With the accounts I managed I was the main point of contact for all of their IT requirements including telephony, IT support, Microsoft licenses, infrastructure refreshed, Disaster Recovery solutions and IaaS. The accounts I managed during my time at Corbel sat in the SME market and were from a range of industries including estate agents, accountants, transport etc in the East Anglia area. I attended regular meetings with all of my accounts to get an update on the service they were receiving and the challenges they are facing. During my role I managed a number of projects for customers ensuring that engineering resource was available when required along with having all parts, licenses and pre-requisites in place.

I ran one of the public cash bars at Newmarket Racourse. This involved me managing a large team of staff ensuring they had everything they need and making sure the customers are getting the service they need. This included making sure there is enough stock, change and that everything that is sold is accounted for at the end of each day and matched what cash had been taken.

My role at OOCL UK Branch involved me providing analysis on the container line industry, including market share, current market ranking, sales performance etc. This involved me working with a number of different tools and databases to get the information needed for the sales team and the MD of OOCL UK Branch. Along with this I also had to produce a number of adhoc reports for members of the sales team when required to assist their roles and customers. This included current performance on certain trade lines and where sales numbers have declined compared to the previous years. I also had contact with customers providing quotes and rates to customers wishing to ship with OOCL along with dealing with any space issues they may have with their cargo.

During my time at Coral my main responsibilities was to serve customers whilst also being a duty manager when working at the store. I also dealt with customer issues and made sure that all of their bets were placed and settled. My role also involved me placing and settling bets, translating bets slips, setting up the promotions, keeping the customers happy and making sure the supporting cashier had help where required. The reason why I held this job for a short period of time was due to me looking elsewhere for work at the same time after completing university.

My role at Coral involed me dealing with customers, making sure that all bets are placed and any quieries which they have are answered so that they are able to enjoy their time in the shop. My role also involved me placing and settling bets, translating bets slips, setting up the promotions, keeping the customers happy and supporting the duty manager with some of their roles.

Aaron Services is a heating contractor based in East Anglia. Aarons runs the heating services for a number of councils accross the whole of East Anglia including, Suffolk, Norfolk, Essex, Lincoln and Corby. During my time at Aaron Services I was helping out both the install team and the service and repair team within the Ipswich office. This involved me putting data from install surveys, water sample slips, scrap receipts and smoke alarm sheets onto spreadsheets so that they were all stored electronically. One of my main roles within the install team was to raise the jobs for the engineers, builders and electricians so that they had the information they needed on their PDA’s along with having a copy of the survey in their install pack at the beginning of the week. Along with raising the jobs for the engineers I would also have to book appointments with the tenants for the surveys. This involved me planning the route for the install team leader, prioritising any houses which have had their boilers shut down, and making sure that the tenants were available to do the survey.

During my time at IBM I was a Software group Marketing Assistant intern for IBM helping to run and organise events such as 'Innovate 2013 The IBM Technical Summit'​, 'Unicom'​ and 'Business Connect 2013' along with documenting results for some campaigns run by marketing teams. I help to support Rational Softwafe and Websphere marketing teams to deliver campaigns and events to customers.During my time at IBM I also ran my own campaigns such as social media and email campaigns. These involved me working on my own to get the details required and get customers interested in both the company and the software which the campaigns were for. Each of the campaigns I ran were a success, but of course with room for improvement (as every campaign has).When working with some of the brands at IBM I was in charge of of the social media communication making sure that all of the content was relevant and useful. This involved me getting information from the relevant sales reps and marketing professionals to make sure that the posts/updates produced would be effective. I was also involved in making sure that all of the sales reps were using social media to ensure that the campaigns for events and digital were a success.

During my time at Gala Coral Group my role involved me serving customers by placing their bets, finding race odds and game odds for any sport which is available, helping people to write their bets, translating customer bets, handing out winnings, emptying gambling machines, counting cash up at end of day, taking cash down to the bank. This meant that I had to develop a close relationship with the customers so that I was able to ensure that they were not losing control over their gambling and to make sure that I was able to produce the services they wanted.

Worked on the production line during my summer holidays to keep myself busy along with earning money during my time off work. During my time at Ichiban my role involved me preparing and cooking the rice for the sushi, seeding the sushi once it had been cooked and rolled, and finally putting the sushi into its packaging. This role involved me doing 12 hour shifts and sticking to a fast working pace so that we were able to meet the deadlines required.

During my time at Argos (Home Retail Group) my role was a CSA. This involved me dealing with customers on a daily basis making sure that they got the products and services which they wanted, including dealing with refunds and exchanges.Along with the customer facing roles I also had 'back of house' roles such as unloading deliveries, re-organising stock, RTM, cash office roles doing end of period and week, sorting out damages, picking items for customers etc.

I worked for Adecco during the summer to keep busy and to get experience in working in different circumstances. During my time at Adecco my role was to assemble and pack Bosh lawnmowers on a production line so that they can then be shipped out to the specific retailer. This involved me working to tight deadlines and at a fast pace to ensure the unit target was met.