- Spearheaded the administration of diverse learning management systems, ensuring seamless course delivery and client satisfaction.- Crafted bespoke eLearning solutions tailored to client needs, enriching course libraries and enhancing user experiences.- Developed custom web-based tools to streamline processes, optimizing efficiency across operations.- Pioneered security and compliance initiatives, achieving industry-standard security compliance and fostering trust.- Led Artificial Intelligence strategies, integrating innovative AI solutions to elevate learning experiences.- Provided expert consultation on technology adoption, product/service evaluation, and vendor partnerships.- Collaborated closely with IT teams to uphold internal operations and drive technological advancement.- Advised clients on technology platform evaluation, encompassing eLearning solutions, LMS, CRM systems, and AI technology.- Supported sales and account management teams, facilitating client engagement, and ensuring retention.- Championed innovations in eLearning technology, staying ahead of industry trends.