Grew KW Commercial in 4 years by 55% from 1260 brokers to over 1950Grew approved offices by 97% from 293 to 575Training and technology systems owner and coordinatorDeveloped and executed Road Show initiative which drove technical, systems, marketing, recruiting, and retention for North AmericaImplemented training, technologies and systems growing production from $3.45B in 2013 to over $7.2B in 2017Created CRE user experience stories for future KW technology developmentManaged multiple SaaS agent productivity platformProject managed new KW Commercial website and KW Commercial mobile applicationCreated revenue model for KW Commercial InternationalCreated transactional based revenue model for all Keller Williams membership divisions

As the Interim Director, I drove agent growth to over 1800. I also developed and implemented commercial-specific leadership training. While in the role, I also created and developed Broker Technology Guide reducing support calls/emails by 65%.

While working at KW Commercial, I reported directly to the Director. I established a metrics tracking system in Salesforce which included recruiting, cancellation, and forecasting data for KW Commercial, which served as a basis and rolled out to other divisions. I also developed, established and executed on-road training driving tech tool penetration (overall 40%), recruiting, and greater retention. I empowered the Director with new data sets that was previously not tracked which led to addition of new agent tools and systems. I was in charge of developing the multi-SaaS platform training program for the KW Commercial team. We also developed and executed local Boot Camp training which effectively reduced cancellations by 32% and increased recruiting 22%. I also created and executed efficiency methods for the corporate team – increased productivity over 60%. I also created all technical support resources and provided all solutions for the Commercial agents in US and Canada. During my time in the position, I also assisted across divisions in creating and managing their tracking and accountability methods and standards. I also worked with other divisions to help them understand the agent's perspective thus creating more efficient and productive tools for their respective teams.

Handled day-to-day technical needs and requestsNetwork administrationServer administrationWorkstation administrationCisco switch, phone, and wireless administrationDeveloped technical and applications training program for 500+ agentsDeveloped new revenue streams for the market center

Managed all technical systems and equipment, fielded all marketing inquiries, design and marketing, handled all IT / telecom issues / decisions.