Sam Heffner Email & Phone Number

Im looking for work

KODIAK is a private family owned secure document destruction, storage and digital scanning enterprise that serves over 2000 commercial and governmental entities throughout Virginia. My position was eliminated due to economic downturn. Position – Lead (Senior) Service Representative Responsibilities and Achievements:• As the lead service representative, I was responsible for developing and regularly assessing Kodiak’s customer service, scheduling and relationship building. I was accountable for efficiency of service performance, quality assurance, process security and customer satisfaction. Routinely identified, qualified and successfully promoted and closed sales on our secured document destruction, storage and digital scanning services. I maintained the largest service area/segment of clients ranging from large regional health management companies to statewide accounting, retail and governmental entities.• Recognized numerous times by clients for efficiency and courteous service beyond what was expected. Awarded through sales bonuses and commissions for new sales and expanded service routes.• I was recognized for successful sales efforts, innovative approaches to acquiring new customers and for safety in the delivery and performance of services and responsibilities by the owner and staff.Technical Qualifications:• Understand and qualified to manage sales process through any popular sales management tool. KODIAK recently converted sales management from ACT to Salesforce.• Acquired and currently retained CDL class B.

KODIAK is a private family owned secure document destruction, storage and digital scanning enterprise that serves over 2000 commercial and governmental entities throughout Virginia. My position was eliminated due to economic downturn.; Responsibilities and Achievements:As the lead service representative, I was responsible for developing and regularly assessing Kodiak's customer service, scheduling and relationship building. I was accountable for efficiency of service performance, quality assurance, process security and customer satisfaction. Routinely identified, qualified and successfully promoted and closed sales on our secured document destruction, storage and digital scanning services. I maintained the largest service area/segment of clients ranging from large regional health management companies to statewide accounting, retail and governmental entities.Recognized numerous times by clients for efficiency and courteous service beyond what was expected. Awarded through sales bonuses and commissions for new sales and expanded service routes.I was recognized for successful sales efforts, innovative approaches to acquiring new customers and for safety in the delivery and performance of services and responsibilities by the owner and staff.

I was responsible for customer satisfaction, food quality, equipment operation, employees, and daily banking activities.

Responsible for managing movie projection services, theatre operations, scheduling, and routine banking.