• Formulated, organized, and tracked customer new product introduction tasks and actions. Successfully released 7 new products within 6 months of receiving the package order.• Interfaced with the customers and was the first line of contact to handle any requests and issues. Hosted and led weekly meetings with customers to ensure satisfaction.• Maintained a synergy among all departments to achieve maximum customer results. Increased on-time delivery by 20% within one year.• Analyzed multi-faceted research and performed data mining.Audited and completed the closing of a major contract.