Sam Held Email & Phone Number

Banbridge, Co. Down, Gb

Manage onsite engineers globally.

Austin, Tx, Us

Primary responsibilities are to manage the IT and AV infrastructures for the COTA site and corporate offices. This will include development and production, network and system maintenance activities including systems analysis, upgrades and design and programming through internal and external providers. To also maintain and operate the various broadcast and Audio/Video systems at Circuit of The Americas. I worked closely with the various external entities that work at COTA to produce TV or radio broadcasts. – CNN, ESPN, BGN, Netflix, CBS Sports, Telemundo, YouTube, Formula 1, MotoGP, World Rally Cross, Nascar, Indy, NASA

Austin, Tx, Us

Cedar Park, Tx, Us

• Designed, architect and provided support of Dell Server, Cisco and Fortinet Routers, Dell and HP Switches, Cisco VPNs, and Network Management Solutions across LAN/WAN.• Designed architects and provides support for network security.• Manage Active Directory and Group Policies.• Maintains IP network design and allocation.• Maintained VMware environment which consisted of 3 hosts and 35 vm’s.• Maintained Exchange 2007, 2010• Provided recommendations on architectural changes and design enhancements to theinfrastructure to improve reliably and performance, reduce cost, and anticipate company growth and acquisition.• Maintains detailed knowledge of company network standards and overall network environment.• Performs ongoing network fine tuning, upgrades and enhances to optimize Network performance, availability, stability and security.• Provides technical expertise to support the implementation and modernization of client server and network systems as well as the applications they support. (IE Micros POS, Microsoft Retail POS and TicketMaster ticketing systems)

My primary responsibilities were to assist the Sales Executives in qualifying and addressing our customer's technical requirements. This was accomplished via conference calls, site visits, and e-mail correspondence. As an engineer I then used the information to determine solutions to meet customer's business and technical requirements. I worked with Sales Executives to craft proposals to present to prospects.Responded to RFP/RFIGained experience creating Visio environments Used technical knowledge of product offerings to support and build customer configurationsGained extensive experience and judgment to plan and accomplish goalsProvided consultation on complex customer engagements

My responsibilities at TippingPoint consisted of using my well rounded knowledge to support and resolve customer issues in a timely manner. Issues that Level 1 and Level 2 support could not resolve were assigned to myself and other Level 3 engineers. I also mentored Level 1 and 2 engineers to help them progress and become better TAC engineers.Obtained expert TippingPoint Certification.Preformed troubleshooting and resolved customer issues in a timely manner.Worked within multi-network environments with both customers and vendors to help resolve issues.Worked onsite in domestic as well as international locations consulting and troubleshooting issues for customers.Trained Level 1 and 2 engineers onsite in India on TippingPoint products and TAC process and procedures.Designed, configured, and managed a TAC lab which consisted of multiple operating systems and network hardware in order to attempt to replicate customer issues onsite.Received multiple achievement awards for leadership and going beyond the scope of my work.Designed and maintained TAC intranet site and WIKI pageWorked closely with many other departments to help resolve customers issues.

Developed and implemented corporate DNS on Linux platform. Configured Cisco routers and switches.Managed network security policies.Installed and implemented IDS. Installed and implemented HP-UX servers.Configured Cisco PIX firewalls.Configured Cisco VPN server and clients.Installed and implemented Win2k servers.Developed and implemented corporate intranet.Installed and configured RedHat, SUSE, Debian, Slakware, and BSD servers.Managed network security.Installed Cisco wireless network.