Sam Hoffman Email & Phone Number

London, England, United Kingdom

Detective Sergeant

Responsibilities:• Perform Police duties alongside Regular and Special Officers to deal with incidents, undertake investigations, and solve local policing problems, while ensuring high standards of integrity and quality are maintained.• Work with accuracy while reporting crime via numerous national criminal database systems.• Deal with members of the public and colleagues in a calm, professional, non-judgemental, non-discriminatory manner, being mindful of diversity and integrity issues.• Remain up to date with force orders, standards, policies, procedures and laws and maintain knowledge of all legislative issues affecting the role.

Providing a full range of IT managerial duties for one of the most recorded orchestras in the world. Involved hands-on maintenance, support and enhancement of all company IT equipment, and 1st-line support to all staff (40 admin staff, 100+ orchestra players).Responsibilities:• IT Operations: Ensuring all ICT systems within the orchestra are effectively managed and fully documented. IT operational budgetary control for the provision and maintenance of entire IT infrastructure. Develop disaster recovery procedures, perform periodic testing, maintaining backups. Manage asset and inventory lists of all ICT systems. Support and training of staff in use of ICT. Server-side support (VMWare ESXi 5.5, Windows Server 2008-2012, Exchange Online, VEEAM), network support (maintenance of LAN, switches, firewalls, VPNs, Wi-Fi, etc.), device support (Blackberry, Windows Phone, Android), first line support (PC, Apple).• IT Projects: Leading on all IT projects. Achievements including managing and performing successful full-office move within first two months of employment with limited handover and major constraints. Full refresh of company servers, storage, and network infrastructure. Implemented new phone system and finalised migration to Office 365.RFL: Looking for greater IT Managerial challenges, new projects, and wish to work in larger team.

Providing a full range of IT managerial duties for a prestigious school in Kensington. Support provided to 30 staff and 280 students. Involved hands-on maintenance of all on-site IT equipment, and 1st-line support to all staff and students.Responsibilities:• IT Operations (280 students, 30 staff): Ensuring all ICT systems within the school are effectively managed and fully documented. Support and training of staff in use of ICT. ICT budgetary management (£100k annual). Purchasing of all IT equipment via tender process with 3rd party suppliers. Conduct presentations and compile reports regarding the ICT department. Develop disaster recovery procedures, perform periodic testing, maintaining backups. Manage asset and inventory lists of all ICT systems.• IT Projects: Leading on all IT projects, coordinating with the IT team when necessary. Achievements included virtualising (Hyper-V) and migrating all old 2003 servers to 2008R2/2012.RFL: Desire to work in a more corporate environment, too demanding travel time.

Providing a full range of IT support duties for a national Charity. Support provided to 60 in-house staff with 20 remote workers in regional offices. Involved hands-on maintenance of all IT equipment across the country, and 1st-3rd line support to all charity staff, as well as to other charity organisations located within the building.Responsibilities:• IT Operations: Effective installation/configuration, operation, and maintenance of systems hardware, including servers, network equipment, telephony, PCs, printers, peripherals and related software at all regional Charity offices. Network and patching work. Ensuring that system hardware, operating systems, software systems, and related procedures adhere to organisational values, enabling staff, volunteers, and building tenants.• Service Desk, Incident & Problem Management: Provide 1st-2nd line support for the user community, covering installation, troubleshooting, upgrades, and assistance with all hardware, software, telephony, and mobile devices. Escalate problems when necessary to IT Manager or external IT Support company.• Configuring user groups and shared areas on server. Configuring and maintaining backups; restoring lost files and emails.• Assist IT Manager with IT Steering and Working groups, IT Infrastructure refresh/upgrade strategy decisions, Disaster Recovery planning.• Ancillary tasks include controlling the IT department budget, giving extra IT technical support to the Digital Media team, and providing onsite support during Charity events, in particular the British Military Tournament.• IT Projects: Leading on specific IT projects, and coordinating with the IT team on major projects. Achievements include performing a successful server-room move and implementing a new phone system (Avaya) within the charity.RFL: Desire to take a full managerial position with the full range of responsibilities that entails.

Responsibilities:• Support users of the ICT infrastructure at all offices and home bases, by telephone, email, remote control, and desk-side assistance. Includes setting up and deleting user and email administrative accounts; installing and configuring desktop hardware and software; maintaining telephone and switchboard equipment, carrying out extension modifications and establishing reliable and effective facilities for extension users. Software includes Active Directory, MS Windows XP, MS Office 2003, and Adobe Professional.• Maintain office, assist moves/reorganisations. Maintain and develop administration systems.• Provide travel and accommodation service on a corporate level, researching and making bookings for all levels of staff across the organisation.• Provide high quality meeting facilities service, booking rooms, ordering catering and equipment.• Finance – process orders, invoices, cheque requisitions, travel and subsistence claims, ensuring expenditure is accurately recorded so as to manage and monitor departmental budgets.RFL: Desire to work in a full IT capacity.

Responsibilities:• Demonstrating and instructing clients in fitness routines, motivating and enthusing people from a wide range of backgrounds and ability levels. Working with customers on fitness assessments, consultations, and inductions.• General gym duties including gym reception, health & safety checks, gym administrative tasks etc.RFL: Career change from fitness to corporate facilities and IT support.

Providing a full range of IT support and management for a unique family business supporting newsagents on a national level with small claim debts.Responsibilities:• Purchase, maintenance and configuration of a small office network; self-designing the business database to manage over 5000 clients (MS Access); installing all software (MS Office) and training users in its use.• Providing administrative support to progress cases through the Small Claims County Court, to obtaining judgement and enforcement where necessary.RFL: Sale of the business

Bachelor’S Degree, Computing And It Practice, Expected First Honours

Hnd, Computing, Merit

A-Levels, Mathematics (C), Physics (B)