➢ Uncover Business/Team needs, draft business requirements, report bi-weekly summaries.➢ Create task schedules and manage target due dates.➢ Manage team budget and manage stakeholder input and approvals.➢ Ensure allocation of resources.➢ Manage day-to-day operations.➢ Use interpersonal communication skills to facilitate smooth operations with team members as well as sponsors.➢ Market and team branding for print, online and social media. Monitor and report market trends.➢ Facilitate and organize fundraising events.

 Participate in DHS referral process, ensuring applicants will be screened for eligibility for DHS housing opportunities; Learn about the different housing vouchers and matching referrals to the housing opportunities; Responsible for tenant rosters that show entry-exits for Step Up property Link clients to medical and mental health care; assist clients with obtaining available additional benefits; Coordinate care and interventions with the tenant's primary case manager and Building's Resident Manager.  Work with tenants primary care provider, to establish goals and objectives for successful independent living; Liaise with Mental Health providers to address tenant issues, formulate intervention strategies that focus on housing retention Complete the housing search with each client to obtain permanent supportive housing Provide a tenant-driven socialization program, including: engagement, group scheduling, outings and activities, crisis intervention, dispute mediation, ADLs, community integration services, resources and referral, and monitor the milieu and tenant safety; Outreach to tenants via home visits and telephone contact Work with other members of the Residential Life Skills Program staff and Step Up properties as needed to contribute to the achievement of the program's objectives Document services through note taking in HMIS system, maintain files and daily logs Housed 18 homeless DMH/DHS homeless clients

➢ Primary coordinator/liaison from project conception to completion.➢ Marketed insurance products with a concentration on user experience. ➢ Developed and maintained strong relationships with customers, business partners, stakeholders and third party vendors. ➢ Analyzed accounts & managed insurance policies for 100% client satisfaction ➢ Performed home inspections to verify insurability.➢ Created brand awareness and increasing overall product and services knowledge with new and existing client base.

➢ Identified continuous improvement opportunities. ➢ Analyze sales behavior. Performed periodic phone audits and KPI reports.➢ Worked with stakeholders to achieve business objectives.➢ Provided guidance, supervision and motivation to promote effective team building. ➢ Established excellence in customer care and satisfaction.➢ Provided analysis for process improvements. ➢ Used strong analytical and communication skills to ensure productive results.➢ Performed conflict management and problem solving skills with a customer-focused approach.➢ Managed schedules, workloads and workflows.➢ Delegated appropriately, focusing on priorities and task management. Provided weekly project status to upper management. ➢ Resource allocation. Managed resources and coordinated/planned the hiring process.➢ Trained new employees to be customer focused, results driven and productive members of the team.➢ Served as a liaison between upper management and associates.➢ Performed periodic phone audits and KPI reports.➢ Analyzed data to ensure and/or better effective processes. Process improvements. ➢ Communicated and supported analytical findings.➢ Responsible for maintaining daily dealership operations and budgets.