Sam Homer

Sam Homer Email and Phone Number

Operations Manager at JDP Fire & Security @ JDP Fire, Security & Electrical
Sam Homer's Location
West Midlands, England, United Kingdom, United Kingdom
Sam Homer's Contact Details

Sam Homer personal email

n/a
About Sam Homer

An operational IT professional with over 20 years of experience within global blue chip manufacturing, financial and retail organisations. I have an ITIL and LEAN framework background and experienced in both outsourced and internal service desk environments. I have held a variety of operational and technical roles including IT service desk analyst, desktop support engineer, service desk team leader, project manager and operational IT service desk manager.

Sam Homer's Current Company Details
JDP Fire, Security & Electrical

Jdp Fire, Security & Electrical

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Operations Manager at JDP Fire & Security
Sam Homer Work Experience Details
  • Jdp Fire, Security & Electrical
    Operations Manager
    Jdp Fire, Security & Electrical May 2022 - Present
  • Jdp Fire, Security & Electrical
    Operations & Administration
    Jdp Fire, Security & Electrical Apr 2019 - Present
    Birmingham, United Kingdom
  • Claire'S Inc.
    2Nd Line Support Engineer - Europe
    Claire'S Inc. Sep 2018 - Apr 2019
    Birmingham, United Kingdom
    2nd Line support Engineer
  • House Of Fraser
    Regional It And Projects Engineer - Midlands
    House Of Fraser Aug 2016 - Sep 2018
    United Kingdom
    Regional IT and Projects Engineer - Midlands at House of Fraser
  • Mondelēz International
    Uk & Ireland Technical Projects Specialist
    Mondelēz International Jun 2014 - Aug 2016
    Birmingham, United Kingdom
    Working on the deployment of various IT technical projects for UK & Ireland.
  • Value Retail
    It Service Desk Team Leader
    Value Retail Nov 2013 - May 2014
    Bicester
    IT Service Desk Team Leader for Value Retail, supporting the chic outlet villages based in the UK, France, Spain, Italy, Germany and Belgium.
  • Scc
    Senior Team Leader
    Scc Apr 2013 - Oct 2013
    Birmingham, United Kingdom
    Responsible for leading a mainstream insurance contract.
  • Royal Bank Of Scotland
    Quality Assurance Manager, Emea Service Centre
    Royal Bank Of Scotland Aug 2012 - Mar 2013
    Implemented and lead a successful pilot for a rejuvenated customer service quality assurance program. These plans have now been taken through to training the rest of the EMEA Service centre in a set of new quality standards.This piece of work included project managing and implementation of new processes, training materials, monitoring technology and compliance with proven tangible service benefits.
  • Rbs Global Banking & Markets
    It Service Desk Manager
    Rbs Global Banking & Markets Jun 2010 - Aug 2012
    IT Service Desk Manager at RBS Global Banking & Markets.Looking after the IT service desk that provides Infrastructure support for the GBM division of RBS.
  • Cadbury Plc.
    It Service Desk Team Leader
    Cadbury Plc. Feb 2004 - Jun 2010
    Team Leader on the Global SD for Cadbury looking after day to day operations of the IT Service Desk in Bournville and enusring global processes and procedures applied to the local running of the desk.
  • Cadbury Plc.
    Telecoms Outsource Project Lead For End User Services
    Cadbury Plc. Mar 2008 - Aug 2009
    Telecoms Outsource Project Lead for End User Services.Creating and implimenting the internal and external processes with the TCO provider.

Sam Homer Skills

Service Desk Incident Management Service Delivery It Service Management Outsourcing Business Process Service Management Crm Management Erp Telecommunications Infrastructure Itil Technical Support Sla Service Improvement It Operations Problem Management It Management Prince2 Project Delivery Stakeholder Management It Strategy Project Management It Outsourcing Information Technology Disaster Recovery Citrix Itil Certified

Sam Homer Education Details

  • Sir Wilfrid Martineau School
    Sir Wilfrid Martineau School

Frequently Asked Questions about Sam Homer

What company does Sam Homer work for?

Sam Homer works for Jdp Fire, Security & Electrical

What is Sam Homer's role at the current company?

Sam Homer's current role is Operations Manager at JDP Fire & Security.

What is Sam Homer's email address?

Sam Homer's email address is sh****@****nal.com

What schools did Sam Homer attend?

Sam Homer attended Sir Wilfrid Martineau School.

What skills is Sam Homer known for?

Sam Homer has skills like Service Desk, Incident Management, Service Delivery, It Service Management, Outsourcing, Business Process, Service Management, Crm, Management, Erp, Telecommunications, Infrastructure.

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