• Maintain a BI infrastructure using SQL Server and Power BI to support data-driven decision-making across the organization.• Design interactive Power BI dashboards to track key metrics for business coaching and consulting services, enhancing visibility into client engagement and service performance.• Utilize SQL to create and optimize queries for data analysis, supporting the leadership team in identifying trends and opportunities for business growth.• Implement a centralized data repository, improving data accessibility and streamlining reporting processes teams.• Develop SSRS reports to support regular business reviews and client reporting needs.• Cleanse data and preparation tasks to ensure data quality and consistency across all BI solutions.• Provide ad-hoc analysis and reports to support decision-making in areas such as client acquisition, service optimization, and resource allocation.• Participate in client-facing meetings to present data insights and gather requirements for new reporting needs.

• Developed and tested queries and stored procedures in SQL Server 2014/2016.• Collaborated with stakeholders to gather reporting requirements using Tableau, SSRS, and Target Process.• Delivered solutions for new requests, enhancements, and optimizations for internal/external clients.• Configured reports in Microsoft CRM/Report Manager environments.• Partnered with cross-functional teams on implementation projects.• Utilized Team Foundation Server for SSRS source code management.• Supported SQL Server jobs for database and SSAS cube updates.• Created documentation for reporting processes.• Conducted backup and restore operations for reporting databases.

• Collaborated with multiple departments to identify reporting needs and requirements.• Wrote T-SQL queries to extract necessary data from databases.• Developed, maintained, and tested report functionality using SQL Server 2012, SSRS, and Visual Studio 2005/2010.• Created SSIS packages for FTP file transfers.• Deployed reports to SQL Server Report Manager Platform.• Implemented layered security policies for SSRS reports.• Assisted with enterprise BI project planning and development.• Used SQL Server Agent jobs to refresh data in data warehouse tables.• Customized report features including drill-through, parameters, charts, drill-downs, and email subscriptions.• Independently troubleshot database and reporting issues.

• Gathered information for project phases and business requirements from external departments.• Assessed upstream operations with the pressure pumping team to improve efficiency.• Developed and maintained database objects in SQL Server 2012 using DDL and DML statements.• Wrote ad hoc queries and stored procedures to identify data trends for opportunities.• Created standards for validating data values in collaboration with SMEs.• Applied data cleansing techniques and V-lookups to modify data accordingly.• Imported and exported data from Maximo, SAP, and SharePoint for equipment utilization and production.• Built data models for equipment lifecycle with senior R&D engineers and project engineers.• Created technical documents for ETL processes and summarized data repositories.• Provided monthly reports in Excel using pivot tables and graphs to compare equipment against operating conditions.• Reduced business costs by providing insights into equipment failures, leading to new maintenance and operational procedures.

• Provided global support for Cisco IP phones, Avaya phones, fax machines/lines, fire alarms, and Avaya One X soft phones.• Managed password resets for voicemail, phones, and applications using Cisco Unified Call Manager, Cisco Unity, Avaya Site Administration, and Avaya Modular Messenger.• Configured new devices in Cisco Unified Call Manager.• Assisted end users via remote desktop to correct Unified Desktop Phone Control application errors.• Engaged vendors for onsite support.• Managed replacement equipment for end users.• Trained and supported employees on voice operations duties and responsibilities.• Escalated issues to Level 3 technicians when necessary.

• Use Dban data erasure software to wipe system clean for recycling • Develop troubleshooting procedures and maintain documentation• Perform administrative duties and provide clients with help-desk support• Deploy Linux operating systems and software upgrades on computers for adoption sessions• Record inventory received and assign tracking numbers• Assist level 2 and 3 technicians with network and software development

• Consult students via appointment or phone regarding educational goals and degree programs • Use critical thinking and problem solving skills to address student concerns• Assists potential and current students in understanding financial obligations• Process international students documents using SharePoint software • Monitors academic progress of student to provide support to student experience• Prioritize workloads with Outlook Calendar to meet deadlines and manage competing priorities • Use Cisco WebEx for training sessions and meetings • Develop requirements documents to assist IT department improvement of enrollment operations • Use Self Service ticketing systems to report IT issues• Reviews team’s student files to ensure accuracy of enrollment process• Conducts meetings to promote awareness of energy conservation at campus

• Implement ways to assist customers with rental needs while providing excellent customer service • Perform daily operations using of organizational and problem solving skills in high-energy setting• Used reporting tools to develop forecasting strategies to support office goals and customer needs• Exceed sales goals with thorough knowledge of products and services• Recognized as Leader increasing market share by establishing local and national accounts • Increase accounts receivable turnover owed between business partners with strong relationships and communication