Sam Howard Email & Phone Number

Enfield, England, United Kingdom

Enfield, England, United Kingdom

Brentwood, Essex, United Kingdom

Currently working for Lightspeed Systems as a Sales Engineer. I have enjoyed working this side of the business and has helped me to build on my knowledge from Technical Support. Because it is the same products i was supporting, it meant that I already had great knowledge of the products, and meant i could put these into best use. During this position, i have had the opportunity to speak infront of audiences and go to several events. Alongside this, i have had plenty of on-site meetings with Customers, some in the UK, and also Abroad. Currently I am taking on more of a prescense in the EMEIA region and this means dealing with customers from various countries. This has been a great chance to see the way in which digital learning has been adopted across a wide range of customers, and providing solutions to their way of learning to ensure they have the tools they need.

Brentwood, Essex

Providing Technical support to a wide range of customers, from Small primary schools, up to large Local Authorities. During my time as a Technical Support Analyst, I gained a wealth of knowledge through the different products we provide, as well as attending BETT 2015. This was a great opportunity to get to know the different customers and meet them face-to-face.

Chelmsford, United Kingdom

During my time at Capita, I got the opportunity to step up to be a Technical Analyst. This meant that I would be calling out to cases that have been raised, and ensuring that these kept within SLAs. Managing my case load and following up on Escalation procedures to ensure further investigation by our development team. Often I would be passed cases from other teams to identify if the issue was an Environmental issue or if it was a software issue. While working here I gained a wide range of experience on Windows Server platforms, and also Microsoft SQL Server. This gave me a base for understanding SQL. I also got the opportunity to do some site visits to ensure that issues were thoroughly investigated and resolved correctly.

Chelmsford, United Kingdom

During my Time as a First Line support Analyst I was responsible for incoming calls and in to achieving daily targets. While working here I also strived to do the best i could by providing the best customer support, and ensuring the customer issues were resolved in a timely and effective manor. I worked hard to ensure that I not only met targets, but exceeded them. During our busiest days in the year, I was the highest call closer on several occasions across the office.

Southend On Sea, United Kingdom

During my time as a Sales advisor i was resonsible for greeting customers into the store, helping them with any questions or queries. Dealing with Area of Responsibility and keeping it tidy. I also have to deal with daily responsibilities, restocking, cleaning, keeping the store looking good and dealing with a daily delivery. I also strived to give the best customer service, and getting to know customers and their requirements. By gauging customers and understanding their requirements, this meant that I could ensure that the customer got the best product for their needs, and in turn this meant that I regularly achieved my targets.

National Extended Diploma (Level 3), Information Technology, Information Technology, D*D*D

Topics Covered: Communication & Employability Skills In IT Computer Systems Information Systems Impact of the use of IT on business.

Gcse