Sam Howard, Ph.D. Email & Phone Number

Lehi, Utah, United States

Lehi, Utah, United States

-Established research operations and procedures for the product development lifecycle, enabling an increase in product-wide research project volume, efficiency, and achievement of outcomes-Implemented and served as an admin for research tools like UserTesting.com, Qualtrics, and PostHog, onboarding and training team members to successfully use these tools.

Lehi, Utah, United States

-Conducted a series of client jobs-to-be-done interviews and provided summary insights/reports used to guide strategic direction for the executive, product, and marketing teams-Designed, co-implemented, analyzed, and created reports/data dashboards for two 1,000-respondent consumer surveys for the marketing and product teams-Managed and consulted on.

Lehi, Utah, United States

-Implemented a cross-functional research program and multiple cross-functional operations to improve collaboration and insight triangulation across the company-Coordinated relational and touchpoint survey/touchpoint strategy and empowered client-facing teams to manage and draw insights from feedback-Helped recruit and hire a research intern and managed.

Lehi, Utah

-Gathered and analyzed field, survey, process, and competitor research to quickly advance customer touchpoint tactics and inform business strategy-Performed business process reengineering sessions for marketing and sales teams to identify sites for optimization-Co-designed the e-commerce strategy, including the website and a four-step, user-centered online.

American Fork, UT

-Coordinated and deployed Net Promoter Score, Customer Satisfaction, and other qualitative research projects to deliver actionable insights to internal stakeholders -Created and managed process and journey maps to enable a company-wide awareness of critical touchpoints and experiences that drive the most business value-Evangelized customer experience as a.

American Fork, UT

-Led iterative UX design for a new training app authoring tool that enables users to create, upload, and track data around their training-Wireframed, iteratively designed, and conducted usability evaluations on training apps and created customer experience surveys to identify opportunities for training content/design improvement

American Fork, Utah

-Co-produced 50+ apps and 30+ training courses -Co-led design meetings with stakeholders to evaluate learner needs and determine goals and project plans-Informed by Adobe and Google Analytics data, worked with stakeholders to create strategies and content to divert Domo’s customer support traffic to our self-service Help Center resources

Greater Salt Lake City Area

-Co-led design meetings with clients, created wireframes, and helped design mockups, content, scenarios, and motion graphics that both reinforce a positive user experience and meet client business goals-Coordinated and participated in initial design, script, and media production efforts of several web-based courses at a time, while also coordinating and.

Lubbock, Texas Area

-Helped coordinate, sketch designs for, and create content for the company website, software UIs and email marketing strategies-Assisted in designing video/screencast tutorials for users of the mobile eye tracker and software-Established and maintained customer relationships

-Helped develop and implement a usability study analyzing the performance and enjoyability experienced by 15 gamers using the Oculus Rift virtual reality headset to play a first-person shooter game, which included the augmentation and field test of a new enjoyability heuristic developed by our team -Helped collate, write content for, and redesign training.

-Supervised approximately 60 students as they worked in groups to design and usability test instructional media, which involved teaching them how to apply design principles/strategies, conduct user research, and apply iterative design strategy and team work to develop usable instructions-Helped students design media intended to be used by and/or submitted.

-Analyzed eye tracking, think-aloud, and interest map data gathered from 14 users and collaborated to develop two new methods for visualizing and triangulating evidence of reader attention and interest-Assisted Dr. Joyce Carter in preparing content on how expert readers read to decide-Presented findings and methods at ATTW conferences in 2013 and 2014

-Taught nearly 200 students how to conduct rhetorical analyses and literature reviews of academic texts-Provided supplementary instruction and online collaboration using a self-designed website-Collaborated with other instructors to develop supplementary tools and assess student work

-Instructed approximately 24 students per semester in critical thinking and composition and on how to analyze audience needs and then adapt their communication strategy based on feedback-Facilitated online discussions and provided feedback to students multiple times per week-Contributed to and participated in an online instructor community designed to.

-Provided periodic editing services for company employees, including editing reports, journal articles, and tutorials

Greater Salt Lake City Area

-Taught four remedial reading comprehension courses for exclusively adult learners

Orem, Utah

-Helped approximately 150 students develop their critical thinking, research, audience analysis, and writing abilities-Regularly met with students during unpaid hours to help them with their projects-Participated in all faculty meetings and training sessions

-Managed subscriptions, author and customer correspondence, editing efforts, website, and other office duties-Assisted in magazine design planning

-Assisted in the development of the Fall 2011/Spring 2012 ENGL 1010 curriculum-Attended weekly instructor development practicum and collaborated with other instructors to develop assignments, course activities, and rubrics

Idaho Falls, Idaho

-Assisted customers in preparing proposals, journal articles, technical reports, environmental impact statements, project plans, guides, and procedures for submission, use, and/or publication-Edited, formatted, and assisted in writing documents per customer specifications and needs-Traveled to Washington DC and spent a week with INL engineers and DoD.

Doctor Of Philosophy - Phd, Technical Communication And Rhetoric, 4.0

Ms, English, 3.9

Two Ms Courses (Later Transferred To Usu), English, 4.0

Ba, English, Emphasis In Technical Writing, 3.8

As, General, 3.8