Sam Howe Email & Phone Number

Ogden, Ut, Us

Taylorsville, Utah, Us

Plan and Manage projects and programs through Jira and ServiceNow by conforming to SAFe (Agile) development methodologiesManage teams of C# and Java developers both remotely and in the officeDefine measurements of success for projects and for developersManage multiple agency wide applications and processes. Determine program goals and objectives and create roadmaps for larger projects and initiatives.Understand and research business requirements and derive and develop workflows, policies, and security from them. Providing accurate estimates on timelines and delivery costs.Act as a resource for executive management and engineering teams by defining and aligning with stakeholder vision and strategy. Manage the Software Development Life Cycle (SDLC) for products; knowing when the right time is to optimize, redesign, or retire applications and workflows.Support the Governor’s Office and other executive branch agencies.Design software solutions and implement approved software designs (Utah Design System).Motivating, developing, and directing people to foster a positive working environment by creating feedback loops with team members to better understand their problems and improve their relationship and satisfaction with the organization.

Us

Achievements:Migration from on-premise Active Directory environment to Hybrid Azure/On-Prem Directory Services Migrated On-Prem exchange services to Microsoft Exchange OnlineManage 3 IT Teams simultaneously, IT Infrastructure Team (Systems Administrations, Networking, and Security), IT Helpdesk Team (Service and Endpoint Management), and IT Clinical Applications Team Recruited and trained 5 new employees to replace vacancies across the 3 teamsMigrated 300 endpoints from Citrix VDI to Azure Virtual Desktop EnvironmentManaged IT Service delivery for 30+ Skilled Nursing and Assisted Living FacilitiesManaged 500+ desktop/laptops, 700+ mobile devices, and various virtual endpoints and serversImplemented MFA policies for authentication and securityCreated IT Budget for staffing using staffing models, created hardware life cycles for hardware expense planning, and future capital expendituresCreated Documentation Policy & Procedures, Hardware Management & Requisition PoliciesCreated new procedures for hardware procurementDesigned conversion of IT operations from single tenant to multi-tenant environment (onboarded 7 new facilities, and converted to 5 new tenants)Moved several offices with their teams to new locationsProcure and implement new Endpoint Detection and Response (EDR) security solutionCreated Employee Evaluation process, Employee Development and Growth plans, and Continuing Education plans for IT personnel

Lehi, Utah, Us

Achievements:Azure AD deployment including Microsoft 365Improved AWS environment by optimizing resource allocation and planning, and implemented security policiesCreated IT policies & procedures including Acceptable Use Policy, Asset Policy, General Use & Procedures, Data Management Policy, and Information Security PoliciesCreated Staffing model to project staffing requirements for planned growthCreated Roadmap for all IT initiatives for current and subsequent yearsImplemented RMM software to manage all computer assets remotely, including integration with Microsoft Intune and AutopilotUpgraded network infrastructure and security systems for corporate and clinical locations across various states, including VPNCreated Information Security Policies and greatly improved company's security posture including MFA and conditional access policies,Created information security trainingsDuties:Manage helpdesk to ensure response and resolution times met within SLAsAdministrate M365 environment including, Security & Compliance, Endpoint Management, Azure AD environment, Exchange, and SharePointAdministrate EMR systemProject Management (including labor calculations, milestones, and cost-benefit analysis) via Agile methodology and traditional project management

Provo, Utah, Us

Achievements:Managed Projects for 3 brands new website redesigns from inception to completionCreate automated workflows for form submissions and management approval automationDeveloped QA process for new software releases from 3rd party POS System, RollerOverseen various software releases for POS systemCreated Information Portal for Corporate Response to COVID-19Effectively managed IT POS team remotely during COVID-19 pandemicManage various databases for overall POS and individual parksSecurity Audit and Access level reorganization for more than 5,000 park and corporate employeesImplemented Helpdesk SolutionDuties:Complete understanding of individual park systems from staff, park management and corporate headquarters perspective.Research and Deployment of new or modified business processes and procedures in conjunction with the development of the functionality of new or existing software applications.Develop documentation related to park manager systems training.Streamlining and process improvement of business practices.Project management duties related to evaluation and selection of new systems, running status meetings, keeping track of issues, updating stakeholdersMaintain a Project Management database related to IT Park Operations projectsReview of current system upgrades including features, hardware impact, and operational impact.Participation in system and operations document review for completeness and accuracy.Work with systems vendors on features development, related schedules and new releases.Manage list of park systems including each systems vendor, current software release, software inventory, and hardware inventory by individual location.Participation in continuous discussions and development of park systems support desk.Development of training documentation and end user procedures relating to applicationsResearch and identification of fixes for park systemsManage new or upgraded applications releases

South Ogden, Ut, Us

Achievements:Automated several key financial product functions via product integrations, PowerShell and other scripts, and OpCon Workload Automation for automated Symitar job scheduling and monitoring.Deployed two data warehouse solutions for on demand reporting and historical trends (ARCU and EDS) and their respective databases for data analytics within Symitar.Business conversion from using DocuSign to IMM and AdobeSign with integrations to CUDirect's Lending 360 platform.Integrated new digital signing solutions with Imaging Database & Document Management System, ApplicationXtender and Optimized Imaging DatabaseDuties:Symitar AdminEvaluate, Configure, Document and Maintain New Technical SolutionsSupport Virtual Private Network (VPN) and Citrix environmentsAdministrator of various Windows OSes for clients and servers. Active Directory, Group Policies AdminMS Exchange Server AdministratorDeploy and Service new private cloud VMs and physical serversDocument solutions to recurring issues. Create documentation to provide tier 0 level support (self help) for end users.Administrate HRISDocument IT processes & audit for compliance with security policiesInstall hardware for new credit union branches

Salt Lake City, Utah, Us

Achievements:Deploy HighJump Warehouse Management System to our 4 company warehouses and monitor data flow integration with NetSuite ERP integration and their respective databasesImplement Inventory System for IT hardwareDuties:Deploy Highjump Warehouse Management System to our 4 company warehouses and monitor data flow with Netsuite ERP integration and their respective databasesImplement Inventory System for IT hardwareLaunched HighJump WMS with integrations into NetSuite ERPResolve escalated end-user issues in a professional and timely manner, defuse stressful situations, and maintain a positive work environmentSupport various Operating Systems, including Windows, Mac OS X, and some distributions of LinuxVPN AdministratorDocument solutions to recurring issues. Create documentation to provide tier 0 level support (self help)

Duties:Mac and Windows troubleshooting, repair and trainingPurchase orders and vendor relations and order trackingManage inventory system, CRM & sales reporting systemsProduct ForecastingOversee sales staff and ensure excellent customer service

Master Of Business Administration - Mba, Information Technology Management

Bachelor’S Degree, Health And Business Administration

Associate'S Degree, Health Science

High School Diploma, Arts, Entertainment, And Media Management