1. ODM (Compal. Wistron) on-site issue support.2. Co-Work with IC solution providers to meet the needs of ODM customers.3.Mainly responsible for the Dell project issue processing window and solving problems.4.The JIRA system updates the progress of NPI and MP projects.5.Submit FA reports on customer issues and track improvement progress within the factory.

2011 - Hardware Verification Engineer, ASUS Taipei (Location)Verified the reliability of Zenfone/ROG phone mechanism hardware.Conducted DOA&RMA processing and data collection and analysis of customer complaints.Discussed solutions with relevant units and introduced internal testing projects to prevent recurrence of problems.2013 - Team Lead, Phone/Tablet Verification Unit, Asus Suzhou (Location)Established the phone/tablet verification unit in Suzhou, including laboratories, equipment, personnel, education, and training.Recruited colleagues and managed a team responsible for phone and tablet-related hardware verification.Led laboratory verification projects, including mechanical reliability, board-side electrical signal measurement, optical test environment (Camera, Touch, LCD, Sensor), and environmental stress tests.2019 - Global Technical Support, GTSD, ASUS Taipei(Location)Responded to organizational adjustments and transferred back to Taipei.Served as GTSD global technical support, responsible for the NB, DT, Display, and MB product lines.Provided solutions to problems reported by users.Collected and confirmed DOA/RMA issues and conducted data analysis on a weekly, monthly, and quarterly basis.

1. Undertake customer projects (such as: MOTO.NOKIA.LG.ACER....)2. Design evaluation and quality management in the all stages of product design to prevent problems and reduce product risks, including Tear down check, design lesson learn review3. Confirm and discuss internal RD and external customer to test specifications, evaluate whether the internal design capabilities can meet customer test standards, and do early evaluation and design cut-in.4. Formulating the reliability test plan, including assessment of manpower and equipment, arrangement of testing mobile phones and accessories, and completing all test items within the test schedule.5. Execution verification of reliability tests: ESD, Thermal shock, drop test, vibration test...etc.6. Test problem analysis and clarification with RD and customer, and risk assessment7. Test report writing/modification.8. From EVT to MP, contact window for customer testing.9. After mass production, analyze and track return problems, check whether there is a test leakage, and import it into Lesson Learnt.