Sam Huynh Email & Phone Number

Calgary, Alberta, Canada

• Collaborated with cross-functional teams to identify, document, and communicate business needs, delivering tailored solutions that added measurable value.
• Established and managed the software requirements in JIRA, developing accreditation documentation and presenting technical insights to both peers and key stakeholders.
• Led the setup of an Oracle EPM server, enhancing financial forecasting capabilities by implementing strategic modeling and automation tools.
• Streamlined data integration for Focus HQ by automating the daily flow of internal data from JDE, PDI, and STaR (International) using Talend.
• Played a pivotal role in the CEP EV project, ensuring accurate settlement and reconciliation of payments, facilitating stakeholder meetings, daily stand-ups, and resolving critical issues.
• Oversaw the seamless integration of 6000+ US employees into Concur, aligning expense management systems with Canada, and automating data migration and flow.

Calgary, Alberta, Canada

• Led optimization initiatives for critical applications, streamlining access provisioning and implementing automation solutions that significantly reduced manual processes.
• Proactively updated and enhanced application gateways, ensuring seamless functionality and bolstering overall system efficiency.
• Played a pivotal role in resolving high-risk issues related to reports and applications, implementing solutions to mitigate risks and enhance data integrity.
• Managed and maintained a robust ticketing system in ServiceNow, ensuring timely resolution of issues and smooth operational workflows.
• Collaborated closely with external vendors to troubleshoot application issues, fostering strong partnerships to expedite problem resolution and maintain system stability.
• Documented and meticulously maintained comprehensive process documentation, ensuring accuracy and facilitating efficient knowledge transfer within the team.

Edmonton, Alberta, Canada

• Developed and documented processes, contributing to efficient database management.
• Created KPI reports to enhance project management effectiveness and decision-making.
• Conducted comprehensive QA testing in Connect Care, ensuring accuracy for reagents, patient data, and reports.
• Provided technical support to the IT Help Desk, specializing in device testing and system mapping.
• Played a key role in the successful launch and implementation of the Connect Care Electronic Medical Record System launch, supporting 25,000 Alberta Health Services Staff

• Facilitate meetings between clients and team members.
• Enable/guide an Agile environment with the Scrum methodology with the team.
• Manage workloads with the team during Sprint planning and daily scrums.
• Led a team of 8 students to successfully develop a custom map using Google API
• Documented business processes and technical specifications.

Edmonton, Canada Area

• Gather requirements from hospital staff (nurses and doctors).
• Conduct error validation for broken devices and report it to the analyst for further review.
• Assist the Project Manager with requirement gathering during meetings with the vendor.
• Provided IT support for Connect Care implementation.
• Tested and ensured the functionality of devices and software.