Sam Ibrahim Email & Phone Number

Canada

Canada

• Meet with the customers (Canadian & US Customer) to discuss/understand their requirements.• Analyzing customers’ requirements and designing/engineering a feasible solution to achieve their needs.• Estimating the amount of effort required to complete development.• Developing complex/open Exstream applications (e.g. Insurance, Financial Statements, Letters, Tax Forms …etc.), using different OpenText Exstream’s modules (e.g. Advanced tables, Advanced charting, Campaign Management, High volume delivery, Sorting & Bundle, Command Center, Dynamic Content Import, Communication builder, Control Center, Content Author, Communication Designer…etc.)• Designing and developing all the required reports (e.g. RunBook, Manifest).

• Analyzing customer requirements and designing/engineering a feasible solution to achieve their needs.• Estimating the amount of effort required to complete development.• Helping the Business Analysts during the BRD/FR phase to make sure that the documents will reflect the engineered solution and/or the required changes.• Participating in the walk-through meetings and guiding the team through the solutions/changes to ensure that everyone understands their responsibilities.• Resourcing and scheduling the development.• Designing/Maintaining Java pre-processing.• Lead the development team (onshore & offshore), removing any roadblocks preventing them from completing their tasks. • Downloading the xml generated by OneShield system from the Oracle database and Transforming/Sorting/Merging the individual xml transactions for Exstream to consume.• Developing complex/open insurance applications and generating PS print files and PDFs for archiving/web-load (e.g. PolicyLink, ContentVerse & eDocs).• Design and maintaining Exstream Command Center/Delivery Manager used to generate the outputs and complete the required fulfillment.• Designing and developing all the required reports (e.g. RunBook, Manifest).• Supporting all applications during the production runs by troubleshooting, analyzing, and implementing any fixes (if needed).

Output Management Services (OMS) Meeting with the customer to discuss/understand their requirements.Analyzing customer requirements and designing/engineering a feasible solution to achieve their needs.Estimating the amount of effort required to complete the development as well as the quality assurance (UAT).Resourcing and scheduling development and quality assurance for customer requests.Helping the Business Analyst during the BRD/FR phase to make sure that the documents will reflect the engineered solution and/or the required changes.Participating in the walk through meetings and guiding the teams (DEV/QA/OPS/CS/GOV) through the solutions/changes to ensure that everyone understands their responsibilities.Coaching the development/quality assurance teams and removing any roadblocks preventing them from completing their tasks. Meeting with DEV and QA individuals (one on one) every month to review their performance and help them improve (if needed). Drawing the upgrade strategy for all OMS (Output Management Services) applications (e.g. HP Exstream Dialogue, StreamWeaver) as well as managing these upgrades and mitigating any risk factors.Contributing to all Citi infrastructure upgrades that will affect OMS’ servers.Developing complex/open Exstream Dialogue applications and generating PS/AFP print files and PDF’s for archiving/web-load (e.g. IBM CMOD).Developing StreamWeaver applications to manipulate the print stream (PS/AFP) to meet the packaging/householding requirements.Developing and maintaining homegrown applications used by OMS’ operation team to generate the outputs.Designing and developing all the required reports (e.g. MRDF, PCS, reconciliation).Supporting all applications during the production runs by troubleshooting, analyzing, and implementing any fixes (if needed).

Developing complex/open Exstream Dialogue applications and generating PS/AFP print files and PDF’s for archiving/web-load.Developing StreamWeaver applications to manipulate the print stream (PS/AFP) to meet the packaging/householding requirements.Developing and maintaining homegrown applications used by OMS’ operation team to generate the outputs.Designing and developing all the required reports (e.g. MRDF, PCS, reconciliation).Supporting all applications during the production runs by troubleshooting, analyzing, and implementing any fixes (if needed).

Analyzed customer requirements and created work flow diagrams & screen designs to start the programming phase.Created websites for internal & external customer use ASP.Maintained SQL databases to achieve customer requirements and goals.Programmed the web interface for page flex applications using SQL, ASP, Java Script and VB Script.Developed documents using Print Net T & Streamweaver.Edited PS files to add OMRs/barcodes, page numbers, and repositioned document info using Streamweaver.Managed the digital print room and helped the operators program the Xerox digital print systems (Xerox DT 120, 6115, 4635, 6060)

Supported all customer demos & installations in the field of electronic document management systems (Imaging, Work Flow, Cold, Knowledge Sharing, etc.).Analyzed customer cases in full detail to prepare the proper solutions including hardware and software.Implemented document management solution to different environments and platforms. Trained customers maintained solutions.Held responsibility for all customer demos & installations in the field of DocuColor Printers (Xerox DocuColor 2060) connected with different colour servers (Fiery, ColorPass…etc.)

Pre-sales and post-sales support for laser printers (black/white and colour) ranging from desktop to console mid-range printers.Created solutions in applications that added value to the sale of a printer.Implemented solutions and supported customers post-sale.Trained customers and attained customer satisfaction.Maintained and calibrated printers with colour servers using X-Rite.Dealt with different plotters, printing technologies, and types of inks and latitude media/substrates.Selected the right hardware and the proper software to accomplish the output using suitable media and ink.Installed and maintained different RIP software running under different operating systems (Sun, Windows NT, Windows 95 and Mac OS).Created applications using different media that added value to the sale of plotters.Held responsibility for customer software requests and calibrated the plotters with the color server using X-Rite.Created and manipulated Arabic fonts, logos, and arabization solutions for all Xerox printers on different platforms (Bitmap, Scalable True Type and PostScript Fonts).